About this role
Job Title: Food and Beverage Supervisor
Supervision Received: General Manager
Supervision Exercised: F&B Attendants
FLSA Status: ?
Key Responsibilities:
- Supervise all aspects of the food outlet process.
- Supervise operations in casino food outlet.
- Train staff on effective and friendly guest service techniques including policies and procedures related to Food & Beverage controls, service sequence and service standards.
- Enforce policies and procedures related to Food & Beverage controls, service sequence and service standards.
- Obtain a bank from the Casino vault and count money in cash drawers at the beginning and end of each shift.
- Maintain, operate, and reconciliate a point-of-sale cash register.
- Receive payment by cash, cards, vouchers, etc. for food services.
- Ensure cleanliness and organization of food outlet area.
- Ensure accurate and timely documentation of attendance, customer issues and shift reports.
- Show our guests we appreciate and value them by providing the best customer service.
- Maintain employee tip distributions.
- Log alcohol for safe serving and inventory purposes.
General Responsibilities:
- Participate in departmental and company training programs as required.
- Balance EOD reports.
- Be a responsible key holder.
- At times based on business needs, may prepare, cook, and serve food.
- Use the Point of Sale to place and cash out orders.
- Maintain relations among workers and resolves grievances.
- Perform other related duties as assigned.
Qualifications
Qualifications:
Education
- High School diploma or equivalent required
Experience
- Three (3) years’ experience required as captain/supervisor
- Experience with and knowledge of applicable food service and beverage operations regulatory compliance requirements
- Casino food handling a plus.
Knowledge, Skills & Abilities
- Strong knowledge of Casino guest service techniques typical of a food outlet setting
- The ability to create effective and accurate schedules.
- Provide documentation of meal break tracking, attendance variance and disciplinary actions.
- Knowledge of Point of Sale electronic check ordering systems is required
- The ability to interact professionally and positively with employees, superiors and guest.
- Ability to quickly and effectively analyze and resolve guest complaints and employee disputes
- Must be able to speak, read, and understand English
- Able to walk and stand for at least (8) hours per shift
- Superior ability to multitask
- Able to lift twenty-five (50) pounds for various job-related duties
- Attendance and punctuality are essential functions of the position
- Ability to work at a rapid pace while maintaining attention to detail
- Superior supervisory, teaching, motivational and time management skills required
- Excellent communication and promotional skills
- Must be friendly, outgoing, considerate, patient, enthusiastic and respectful of others
- Must be flexible in order to meet the needs of the organization as well as the customers
- Must be able to handle alcohol cut-offs/possibly confrontational situations with guests.
- Ability to maintain confidences, and foster an ethical work environment
- Ability to respond effectively to sensitive inquiries and complaints
- Must be able to work in a smoke-filled casino environment
Licenses/Certifications/Other:
- Must be able to pass a background check and receive a license or permit from any Regulatory Agency (Oklahoma ABLE Commission, Gaming Commission, ServSafe, etc.), if applicable to perform the essential job functions
- Must be able to pass pre-employment drug test
- Must obtain a Ponca Tribe Liquor License
- Must already possess or be able to immediately obtain an Oklahoma or Federal Food Handler’s License.
As a tribal entity, the Ponca Tribe of Indians of Oklahoma and applicable to Ponca Enterprise Gaming, LLC, gives preference in employment to a n enrolled member of the Ponca Tribe of Indians of Oklahoma, and to other enrolled Native Americans of federally recognized tribes.