About this role
We are currently looking for an experienced and proactive Client Advisor Russian Speaker for our Dolce & Gabbana boutique located in Barcelona.
As a Client Advisor, you will be the Brand ambassador and you will make sure to provide an excellent service to every customer.
Key Responsibilities
- Tailor the client experience in order to elevate experience and impression of the brand
- Support the Sale Staff performance providing mentoring and ensure smooth operations on the shop floor
- Promote and sell products by identifying our international customers’ needs
- Deliver outstanding customer service and build long-term relationship with customers
- Maintain the store standards according to the guidelines.
- Embody and transmit with passion the company projects through an effective product knowledge
- Ensuring to build long lasting relationships with the clients using clienteling tools (i.e. Client Book or client ceremony instructions) and system (i. e. CRM)
- Monitor the stock levels and support the activities of the Sale Staff
- Support basic cash operations when necessary (is trained to use the till)
Requirements
- Fluency in Spanish, English and Russian.
- Minimum 3 years of relevant experience in womenswear in luxury retail
- Client Ceremony
- Effective sale techniques
- Store’s KPIs
- Self-motivation with positive attitude and professional selling techniques
- Good customers focus with strong presentation, interpersonal and communication skills
- Strong team player
Location: Barcelona, Spain