Field Service Technician I

Zund America Inc., located in Oak Creek, Wisconsin is the US Headquarters of Zund Systemtechnik AG in Altsttten, Switzerland. Our cutting and routing tables enhance the production capabilities of our customers worldwide. Our cutting-edge software solutions and integration technologies allow us to push the limits of what is possible.

Zund employees are engaged, passionate and actively contribute on all levels. Our culture allows all employees to develop new skills and grow their careers.

Interested? Apply now and find out how you can be a contributing factor in our customers' success!

Summary/Objective

The Field Service Technician I is a customer-facing technical professional responsible for installing, troubleshooting, repairing, and performing preventative maintenance on Znd digital cutting systems at customer sites across North America, with occasional international travel. This role also provides remote telephone and online support. This role requires professionalism, strong technical aptitude, ability to work independently under guidance, and a commitment to delivering excellent customer service.

What you would do:

Perform installation, troubleshooting, repair, and preventative maintenance of Znd equipment at customer locations with minimal supervision

Provide timely, accurate telephone and remote technical support

Prepare and complete all service reports, warranty documentation, expense reports, and related administrative tasks accurately and in a timely manner

Accurately document service activity and machine data in Salesforce CRM

Follow up on open service issues to ensure full resolution and proper documentation

Escalate complex technical issues quickly and effectively to internal support resources

Inspect returned parts, evaluate warranty claims, and process associated documentation

Learn and become proficient in Znd software and digital cutting system operations

Train customers on proper use of equipment and software, both on-site and remotely

Support trade shows, open houses, and in-house demonstrations, including occasional weekend travel

What we require from you:

Technical school education and/or one year of field service experience in a related industry is preferred but not required

Strong mechanical, electrical, and pneumatic troubleshooting abilities

Critical thinking and real-time problem-solving abilities with willingness to learn and apply new skills on the job.

Self-motivated, reliable, honest, and capable of working independently under guidance

Good organizational skills and attention to detail

Willingness and ability to work flexible hours, including overnight travel up to 80%

Strong written and verbal communication skills

Proficiency in Microsoft Office; familiarity with Salesforce or similar CRM system is a plus

Ability to manage multiple tasks and priorities in a fast-paced, customer focused environment.

Besides the fantastic state of the art facility and career growth we also offer an excellent Benefit Program that among others includes Medical, Dental and Vision Coverage, Life Insurance, Long-term and Short-term Disability Insurance and a Retirement Plan (401K).

Zund America, Inc. is an EEO employer.