Delinquency Specialist

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com .

Job Description

The Delinquency Specialist is responsible for supporting the collection and management of delinquent homeowner accounts for community associations. This entry-level position provides administrative and accounting support within a fast-paced, centralized accounting services environment serving community associations throughout North America. The ideal candidate is detail-oriented, organized, and eager to learn collection and account management processes.

Job Duties and Responsibilities

Duties include, but are not limited to:

- Assist with setting up and maintaining delinquency statuses in company systems.

- Process delinquent accounts in accordance with association policies and established procedures.

- Review homeowner account activity and assist with answering basic account-related inquiries.

- Generate delinquency notices and coordinate the export and upload of files to print vendors.

- Review print proofs for accuracy prior to distribution.

- Prepare collection-related correspondence, including lien and release of lien notifications.

- Assemble account packages for attorneys and collection agencies as needed.

- Enter reimbursable charges and maintain accurate account records.

- Communicate with collection agencies, attorneys, and branch staff regarding account status updates.

- Assist with collection activities such as lien filings, title searches, and credit bureau reporting.

- Maintain late fee and interest settings in company systems according to association requirements.

- Ensure data accuracy and compliance with company policies and procedures.

- Support departmental projects and process improvement initiatives as assigned.

- Perform other duties as assigned.

Requirements

Knowledge, Skills, and Abilities

- Strong attention to detail and ability to maintain accurate records.

- Basic math and problem-solving skills with the ability to review and understand account information.

- Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.

- Ability to learn new systems, processes, and software applications.

- Strong verbal and written communication skills.

- Customer service experience with the ability to interact professionally with internal and external customers.

- Ability to prioritize tasks, manage multiple assignments, and meet deadlines in a fast-paced environment.

- Strong organizational skills and ability to follow established procedures.

- Ability to interpret and apply written and verbal instructions.

- Dependable, self-motivated, and willing to learn.

- Works effectively both independently and as part of a team.

- Experience with accounting, collections, financial services, or community association management is a plus but not required.

Education and Experience

- High School Diploma or GED required.

- Associate degree in Accounting, Business, Finance, or a related field preferred but not required.

- 0-3 years of experience in customer service, administrative support, collections, banking, accounting support, or a related field.

- Equivalent combinations of education, internship experience, and relevant work experience will be considered.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.