About this role
Required Skills
A minimum of 3 years of experience with the following skill sets:
·Business Analysis - experience translating business requirements into functional outputs
·Instructional Design / Training Development – Experience developing training materials (ILT, VILT, eLearning)
·Systems Knowledge (Public Benefits or Similar) – Understanding of system-based workflows
·Communication & Documentation Skills – Strong writing and documentation abilities
·Stakeholder Collaboration - Experience working with SMEs and cross-functional teams
·Technical Skills - Microsoft Office Suite (PowerPoint, Word, Excel), Absorb or similar, eLearning tools (Articulate Storyline/Rise – preferred)
Desired Skills (Years of Experience: 2)
- Experience with SNAP and Cash Assistance programs
- Familiarity with HRA systems (SEAMS, WMS, POS)
- Experience with training QA processes and content validation
- Knowledge of adult learning principles
- Experience working in a government or public sector environment
- Familiarity with tools such as Smartsheet, Canva, Vyond