Housekeeping Supervisor | NightSky | San Luis Obispo, CA

Nightsky

Nightsky San Luis Obispo is an elevated, nature-immersive hospitality experience set atop a hill with sweeping views of the Nine Sisters. Designed for connection, rejuvenation, and simple-but-beautiful moments, our luxurious eco-tents, al fresco gathering spaces, and curated activities offer guests a refined, comfortable immersion in nature.

Our personality is warm, adventurous, neighborly, stylish yet approachable. We believe in the power of shared humanity, in balance, in embracing natures rhythm, and in taking it easy while delivering thoughtful, meaningful hospitality.

Set within Nightsky, Marcerro features a creative and cleverly-designed F&B program to minimize service complexity while guests are encouraged to mingle together through communal programming for a memorable experience. Marcerro —a name born from the union of mar (sea) and cerro (hill)—pays homage to the stunning natural convergence of the Pacific Ocean and the Santa Lucia Mountains that cradle our site. This unique positioning inspires everything we do, from the ingredients we source to the atmosphere we create.

We operate a streamlined, light-touch service model—where guests may encounter only a few hosts, but every detail feels curated, intentional, and inspired by the natural world around us.

Who We Are

- Passionate about hospitality, the outdoors, and creating meaningful guest experiences.

- Culture-driven, committed to respect, teamwork, accountability, and entrepreneurial spirit.

- Unique in our approach — encouraging individuality, authenticity, and creativity.

- Innovators, constantly evolving to enhance experiential programming and guest engagement.

- A growing team seeking leaders who recognize the importance of associate engagement and guest connection.

- Proud to promote from within and build diverse, inclusive teams that thrive.

What You Will Be Doing

- Lead daily housekeeping operations while actively assisting with cleaning, inspections, laundry, and property preparation based on occupancy, staffing, and operational needs.

- Assign rooms and responsibilities based on occupancy, arrivals, departures, staffing, and operational priorities.

- Train, coach, schedule, and support the housekeeping team while reinforcing productivity, attendance, quality, and service standards.

- Monitor daily progress, adjust assignments when needed, and ensure all accommodations and assigned areas are completed on time.

- Inspect guest tents, ensuite bathrooms, decks, public spaces, and assigned back-of-house areas for cleanliness, condition, presentation, and readiness.

- Ensure rooms are cleaned, inspected, and released according to Nightsky standards and communicated accurately to Front Office.

- Address missed standards immediately and provide practical coaching to prevent recurring issues.

- Report maintenance concerns, damage, missing items, safety hazards, and recurring room-condition issues promptly.

- Support special requests, amenities, VIP arrivals, groups, events, and other property needs.

- Oversee daily on-site laundry operations, including washing, drying, folding, storage, production flow, and equipment care.

- Maintain appropriate linen and terry levels and monitor loss, damage, stains, rewash, and replacement needs.

- Manage housekeeping supplies, guest-room items, chemicals, tools, and equipment through accurate inventory, established pars, and timely ordering.

- Maintain clean, organized, properly labeled, and secure housekeeping and laundry storage areas.

- Ensure chemicals and equipment are used, stored, and maintained safely and according to company procedures.

- Coordinate closely with Front Office and Engineering regarding room status, early arrivals, late departures, out-of-order tents, maintenance needs, and guest requests.

- Maintain accurate daily assignments, inspection records, productivity reporting, inventory documentation, and shift handoffs.

- Respond professionally to guest requests and resolve housekeeping concerns promptly while minimizing disruption.

- Reinforce safe lifting, cart use, ladder use, laundry operation, key control, guest privacy, bloodborne pathogen, and lost-and-found procedures, including proper documentation and secure storage.

- Support emergency preparedness and ensure the housekeeping team understands applicable emergency, evacuation, incident-reporting, and safety procedures.

- Communicate staffing, supply, equipment, quality, and operational concerns to the Operations Manager before they affect the guest experience.

- Perform other housekeeping and cross-functional operational duties as assigned.

What You Bring to the Table

Experience and Qualifications

- Two or more years of hotel, resort, lodging, or comparable housekeeping experience required.

- Previous lead, inspector, or supervisory experience strongly preferred.

- Experience with onsite laundry operations, linen care, chemical use, inventory, and supply ordering preferred.

- Working knowledge of housekeeping productivity, labor planning, room assignments, and room-status communication.

- Ability to organize daily assignments, monitor productivity, adjust priorities, and hold the team accountable.

- Comfortable working alongside the team and assisting directly with rooms, laundry, and property needs and inspecting work against established standards.

- Strong organization, attention to detail, communication, coaching, and problem-solving skills.

- Comfort using scheduling tools, inventory records, and hotel operating systems.

- Ability to work a flexible schedule including early mornings, evenings, weekends, holidays, and varying shifts.

- Comfort working indoors and outdoors across varied terrain and weather conditions.

- Ability to stand and walk for extended periods; bend, kneel, reach, push, and pull; and lift up to 50 pounds.

- Ability to communicate in English; bilingual English and Spanish skills are strongly preferred.

Leadership and Behaviors

- A leader who is willing and able to clean rooms or public spaces, process laundry, move supplies, and support any part of the operation.

- A high standard for cleanliness and presentation, paired with the ability to teach others how to achieve it.

- Calm, organized, and decisive when occupancy, staffing, weather, or unexpected room issues change the plan.

- Respectful and consistent, with the confidence to provide real-time feedback and hold the team accountable.

- Protective of the guest experience, the team, and the physical condition of the property.

- Resourceful and cost-conscious without allowing efficiency to replace quality.

- Collaborative, dependable, and committed to clear communication and follow-through.

What Is In It for You

- Generous health, dental and vision insurance, plus 401K.

- Comprehensive onboarding and training plan to set you up for success.

- Coaching, feedback, and mentorship to develop yourself and your team.

- Personalized development plan to fit your individual role and career goals.

- Leadership courses to improve your personal and interpersonal effectiveness.

- Monthly fitness and transportation credits.

- Generous PTO and 9 paid holidays.

- Opportunities to volunteer and give back to our local communities.

- Paid Parental Leave.

- Tuition reimbursement opportunities – when you grow, we grow!

Non-Negotiables Our Core Values

- SERVE OTHERS.

- LIVE 360.

- BUILD A POSITIVE TEAM.

- BE WILDLY PASSIONATE.

- TAKE OWNERSHIP.

- LEARN + INNOVATE.

- EMBRACE CHANGE.

As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is disrespectful, bad business and wont be tolerated. Its also illegal.

Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information.

This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an at will associate.

Be prepared to accommodate varying schedules including nights, weekends, and holidays, as required. This position will require moving self in different positions to accomplish tasks in various environments. The position may require moving greater than 50% of the time.