Service BDC Service Agent

Join one of Houstons highest-performing Service BDC teams!

Are you competitive, customer-focused, and motivated by hitting goals? Mac Haik Ford is looking for a Service Business Development Center (BDC) Agent to join our growing team. If you enjoy talking with customers, staying organized, and working in a fast-paced environment, wed love to meet you.

What Youll Do

- Answer inbound service calls and make outbound calls to customers.

- Schedule service appointments while maximizing shop capacity.

- Follow up with customers through phone, text, and email.

- Confirm appointments to maintain a high show rate.

- Build value in recommended maintenance and dealership services.

- Accurately document all customer interactions in our CRM.

- Work closely with Service Advisors to ensure a smooth customer experience.

- Meet and exceed daily, weekly, and monthly appointment goals.

- Handle objections with confidence and professionalism.

- Maintain consistent communication with customers from initial contact through their appointment.

What Were Looking For

- Positive attitude with excellent communication skills.

- Comfortable making a high volume of outbound calls.

- Strong attendance, punctuality, and work ethic.

- Ability to multitask and stay organized in a fast-paced environment.

- Coachable with a desire to improve every day.

- Bilingual is a plus.

- Experience preferred- Previous BDC, call center, customer service, or automotive experience preferred.

- Were willing to train the right person with the right attitude and drive.

- Self-motivated, goal-oriented, and able to perform with minimal supervision.

- Must be dependable, professional, and committed to delivering an exceptional customer experience.

Performance Expectations

This is a performance-driven position . Our team is held to high standards, and success is measured by:

- Consistently meeting or exceeding appointment goals.

- Maintaining a strong appointment show rate.

- Providing outstanding customer service on every interaction.

- Following all dealership processes and procedures.

- Being accountable, reliable, and committed to continuous improvement.

Why Join Mac Haik Ford?

- Competitive pay with performance incentives.

- Paid training and ongoing coaching.

- Opportunities for advancement.

- Supportive, team-oriented culture.

- Stable, high-volume dealership with room to grow.

If youre driven, dependable, and ready to build a career—not just find another job—we want to hear from you.

Apply today and become part of one of Houstons premier Service BDC teams!