About this role
Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Airdrop, FaceTime, Phone, SharePlay, Messages, Mail, Safari and WebKit are some of the most used applications and frameworks across both iOS and macOS platforms, and our work here touches millions of customers. The Triage Engineering team is looking for an enthusiastic, and detail-oriented engineer to help deliver the next quality release of these products on Apple’s platforms.
The Triage Engineering team is looking for an engineer with a strong technical and triaging background to help screen and triage incoming bug reports, handle a large influx of reports, reduce them to practical steps and assign them to the appropriate team. By understanding the reports coming in and escalating them appropriately, you will play a key part in making future releases of Apple’s communication applications and browser exceptional. In this role, you will help us screen incoming bugs, run a large queue in a timely manner, reduce them to practical steps, and assign them to appropriate engineers. Excellent communication skills are a must because of the close interaction with several engineering teams throughout Apple for this role. In addition to leveraging your programming skills to automate and scale various aspect of triaging to identify critical issues faster.
Minimum Qualifications
Experience in building and deploying large scale systems
Experience in software development lifecycle and development tools like git
Experience developing in Python, Java, Swift or C/C++ or Objective-C
Expertise in using Gen-AI day to day
Ability to utilize triaging, troubleshooting and debugging techniques
Excellent written and verbal communication
B.S or M.S in Computer Science, or equivalent experience
Preferred Qualifications
Understanding of ML/AI concepts and data analytics
Proficient in refactoring, automation, testable and modular code, and build infrastructure