About this role
AI Platform Administrator
Location: Austin, TX (ONSITE - candidates must already reside in the Austin area)
Contract Duration: 12 months
We are seeking an AI Platform Administrator to support administration and Level 3 technical support for Microsoft 365 Copilot and related AI and collaboration platforms within a large organization's IT environment. This role covers platform administration, advanced troubleshooting, governance participation, integrations, and service analytics.
Qualifications:
- Minimum 5 years of progressively responsible experience supporting Microsoft 365 in a large enterprise environment, including advanced administration, engineering, or Level 3 support
- At least 2 years hands-on experience with Microsoft cloud automation, Copilot/AI services, Power Platform, or enterprise system integrations
- Strong knowledge of Microsoft 365 Copilot, Copilot Chat, Copilot Studio, SharePoint Online, Microsoft Teams, Microsoft Graph, Microsoft Entra ID, and Power Platform
- Experience troubleshooting identity, permissions, data access, Microsoft Graph grounding, and cloud service integration issues
- Experience with API-based integrations, connectors, and enterprise data connectivity
- Experience with ITIL-based service management practices
- Microsoft 365 Enterprise Administration experience
- Copilot Studio or AI Agent experience
- Microsoft Graph integration experience
- Power Platform administration experience
- Experience with Copilot credit allocation, monitoring, and usage controls
- ITIL certification
- Microsoft Copilot, AI, or relevant Microsoft certifications
- Experience with Azure AI Foundry
Responsibilities:
Platform Administration
- Administer and support Microsoft 365 Copilot, Copilot Chat, Copilot Studio, and related AI services
- Manage licensing, configuration, service health, feature enablement, and credit allocations/monitoring
- Evaluate and implement new Copilot capabilities and releases
- Maintain service documentation, standards, and operational procedures
Level 3 Technical Support
- Serve as senior escalation point for complex Copilot and AI platform incidents
- Troubleshoot Microsoft Graph grounding, SharePoint and Teams integrations, permissions, agents, connectors, and data access issues
- Manage Microsoft support escalations and root cause analysis
- Provide advanced solutioning for Copilot agent and AI use case enablement
Governance & Service Management
- Participate in AI governance, capability reviews, and release readiness assessments
- Support capability intake, pilot programs, production releases, and lifecycle management
- Identify operational risks, dependencies, and support requirements
Identity & Integration Support
- Partner with IAM, Security, and Architecture teams on access controls and AI integrations
- Support connectivity across Microsoft Graph, SharePoint, Teams, Power BI, Power Platform, and Copilot Studio
- Validate connector configurations and enterprise integrations
Service Analytics & Adoption
- Monitor service performance, adoption, utilization, and credit consumption
- Support executive reporting and AI value realization efforts
- Develop and maintain operational dashboards and service health reporting
Genius Road, LLC is proud to be a Certified Womens Business Enterprise and an Equal Opportunity Employer. We value diversity, and all employment decisions are made based on qualifications, merit, and business need.