Head of Operations – International Market

𝗛𝗲𝗮𝗱 𝗼𝗳 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 – 𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗠𝗮𝗿𝗸𝗲𝘁𝘀
𝗥𝗼𝗹𝗲 𝗢𝘃𝗲𝗿𝘃𝗶𝗲𝘄 You will be responsible for leading and scaling Rubick's international operations function, with end-to-end ownership of operational strategy, business performance, client delivery, revenue growth, profitability, quality, and team performance across international markets. This role focuses on building scalable operating systems, strengthening client relationships, improving operational efficiency, and ensuring high-quality delivery across Rubick's global customer base. You will work closely with Sales, Customer Success, Product, Technology, Finance, and Leadership teams to drive international business growth and build a world-class operations organization. You will be reporting to the VP of operations.
The role involves three areas: 𝗣𝗮𝗿𝘁 𝟭: 𝗧𝗵𝗲 𝗙𝘂𝗻𝗱𝗮𝗺𝗲𝗻𝘁𝗮𝗹𝘀 | 𝗣𝗮𝗿𝘁 𝟮: 𝗔𝗜-𝗗𝗿𝗶𝘃𝗲𝗻 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 | 𝗣𝗮𝗿𝘁 𝟯: 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 & 𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗘𝘅𝗽𝗮𝗻𝘀𝗶𝗼𝗻
𝗣𝗮𝗿𝘁 𝟭: 𝗧𝗵𝗲 𝗙𝘂𝗻𝗱𝗮𝗺𝗲𝗻𝘁𝗮𝗹𝘀 𝗢𝘄𝗻 𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀: Lead the overall strategy, execution, and performance of Rubick’s international operations across clients, markets, teams, and service lines. 𝗗𝗿𝗶𝘃𝗲 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲: Own key metrics including revenue, profitability, productivity, utilization, quality, turnaround time, client satisfaction, and operational efficiency. 𝗕𝘂𝗶𝗹𝗱 𝗦𝗰𝗮𝗹𝗮𝗯𝗹𝗲 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀: Develop standardized, scalable products, processes, and operating mechanisms that support international growth while accommodating market-specific requirements. 𝗘𝗻𝘀𝘂𝗿𝗲 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲: Drive consistent, high-quality delivery across international accounts, proactively identifying bottlenecks, operational risks, and areas for improvement. 𝗟𝗲𝗮𝗱 𝗧𝗲𝗮𝗺𝘀 & 𝗖𝗮𝗽𝗮𝗰𝗶𝘁𝘆: Build and manage high-performing operations teams with clear goals and accountability, while overseeing workforce planning, capacity, and resource allocation. 𝗦𝘁𝗿𝗲𝗻𝗴𝘁𝗵𝗲𝗻 𝗚𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲: Establish dashboards, MIS, performance reviews, and governance mechanisms that provide visibility and drive timely corrective action. 𝗗𝗿𝗶𝘃𝗲 𝗖𝗹𝗶𝗲𝗻𝘁 𝗦𝘂𝗰𝗰𝗲𝘀𝘀: Partner closely with Sales, Customer Success, clients, and internal stakeholders to ensure seamless onboarding, implementation, delivery, escalation management, client satisfaction, and account growth. Build strong relationships with key international clients and act as a senior escalation point when required.
𝗣𝗮𝗿𝘁 𝟮: 𝗔𝗜-𝗗𝗿𝗶𝘃𝗲𝗻 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 𝗗𝗿𝗶𝘃𝗲 𝗔𝗜-𝗟𝗲𝗱 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀: Leverage AI, automation, and technology to improve productivity, quality, scalability, margins, and decision-making across international operations. 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗲 𝗪𝗼𝗿𝗸𝗳𝗹𝗼𝘄𝘀: Identify and automate repetitive, manual, and high-effort operational processes to reduce intervention, errors, and cost. 𝗕𝘂𝗶𝗹𝗱 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝘁 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗻𝗴 𝗦𝘆𝘀𝘁𝗲𝗺𝘀: Develop AI-enabled mechanisms for quality monitoring, productivity tracking, forecasting, reporting, workflow management, and process optimization. 𝗘𝗻𝗮𝗯𝗹𝗲 𝗗𝗮𝘁𝗮-𝗗𝗿𝗶𝘃𝗲𝗻 𝗗𝗲𝗰𝗶𝘀𝗶𝗼𝗻𝘀: Use data and analytics to identify trends, uncover performance gaps, forecast capacity requirements, and improve business outcomes. 𝗦𝘁𝗿𝗲𝗻𝗴𝘁𝗵𝗲𝗻 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Establish data-driven dashboards, KPIs, and performance management systems that create transparency and accountability across teams. 𝗗𝗿𝗶𝘃𝗲 𝗔𝗜 𝗔𝗱𝗼𝗽𝘁𝗶𝗼𝗻: Embed AI-assisted tools into day-to-day operations, including client reporting, planning, quality assurance, and delivery management. 𝗖𝗿𝗲𝗮𝘁𝗲 𝗖𝗼𝗺𝗽𝗲𝘁𝗶𝘁𝗶𝘃𝗲 𝗔𝗱𝘃𝗮𝗻𝘁𝗮𝗴𝗲: Partner with leadership and technology teams to identify and implement new AI and automation use cases that improve efficiency, differentiation, and scalability in international markets.
𝗣𝗮𝗿𝘁 𝟯: 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 & 𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗘𝘅𝗽𝗮𝗻𝘀𝗶𝗼𝗻 𝗦𝗰𝗮𝗹𝗲 𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀: Develop and execute strategies to expand Rubick’s operations across existing and new international markets. 𝗕𝘂𝗶𝗹𝗱 𝗥𝗲𝗽𝗲𝗮𝘁𝗮𝗯𝗹𝗲 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗻𝗴 𝗠𝗼𝗱𝗲𝗹𝘀: Create scalable models and best practices that can be replicated across markets while adapting to local customer and business requirements. 𝗘𝗻𝗮𝗯𝗹𝗲 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗚𝗿𝗼𝘄𝘁𝗵: Identify new service opportunities, capabilities, and operational improvements that support revenue growth, margins, and client retention. 𝗦𝗵𝗮𝗽𝗲 𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆: Partner with leadership and cross-functional teams to identify market opportunities, emerging trends, and strategic priorities that contribute to Rubick’s long-term international growth.
𝗧𝗼 𝗛𝗮𝘃𝗲 10+ years of experience in Operations, Business Operations, International Operations, Customer Success, Delivery, or similar leadership roles. Proven experience managing large-scale operations with end-to-end ownership of business performance. Strong experience managing international clients, global teams, or operations across multiple geographies. Demonstrated experience in managing revenue, profitability, productivity, quality, and operational KPIs. Strong understanding of client management, account growth, escalations, and service delivery. Experience building and scaling operational teams and processes in a high-growth organization. Strong analytical and problem-solving skills with the ability to make data-driven business decisions. Experience working cross-functionally with Sales, Customer Success, Product, Technology, Finance, and Leadership teams. Strong understanding of process optimization, workforce planning, capacity planning, and performance management. Experience implementing automation, AI, analytics, or technology-led operational improvements is strongly preferred. Experience in eCommerce, Retail, SaaS, Marketplace Operations, Catalog Operations is preferred. Strong communication, stakeholder management, negotiation, and leadership skills. Ability to operate with high ownership, manage ambiguity, and build scalable systems from the ground up. Strong business acumen with the ability to balance customer experience, operational excellence, revenue growth, and profitability.
𝗔𝗯𝗼𝘂𝘁 𝗥𝘂𝗯𝗶𝗰𝗸 𝗖𝗼𝗺𝗽𝗮𝗻𝘆 𝗢𝘃𝗲𝗿𝘃𝗶𝗲𝘄 Rubick OS is a leading platform for brands and marketplaces, enabling seamless management of catalog and seller management automation, pricing and competitive intelligence, compliance systems, and assortment intelligence. Our solutions are used across five countries by major brands and marketplaces, including Amazon, Myntra, Reliance Group, Nykaa, Flipkart, Rare Rabbit, Decathlon, Celio, The Bay, Kiabi, Myer, Jumbo, and many more.
𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻 Bangalore (Jayanagar 1st Block, Near Ashoka Pillar)
𝗪𝗼𝗿𝗸 𝗠𝗼𝗱𝗲𝗹 Work from Office – Monday to Friday
𝗧𝗲𝗮𝗺 𝗦𝗶𝘇𝗲 250+ Employees
𝗜𝗻𝘃𝗲𝘀𝘁𝗼𝗿𝘀 Invested by Innospark US, Betatron Hong Kong, MJV India, 1Crowd India, and other investors. Rubick.ai is a place to work if you want to build something foundational rather than incremental. We are the AI operating layer for retail ecommerce, solving complex, real-world problems across the spectrum. You get high ownership, direct impact, and exposure to various parts of the business, making you an entrepreneur in-house. Rubick operates in the AI segment, which means you will be at the forefront of the technological revolution. Join us in this exciting journey.
𝗩𝗶𝘀𝗶𝘁 𝗨𝘀 www.rubick.ai (http://rubick.ai)
𝗣𝗲𝗿𝗸 & 𝗕𝗲𝗻𝗲𝗳𝗶𝘁𝘀 𝗬𝗼𝘂'𝗹𝗹 𝗟𝗼𝘃𝗲 (may change at the company discretion) • Recharge with 24 Annual Paid Leaves — plenty of time to relax, travel, and refresh. • Comprehensive Health Coverage — insurance worth ₹5,00,000 for you and your family’s peace of mind. • Up to 6 Months of Maternity Leave — supporting you through life’s most special moments. And 5 days paternity leave. • Delicious Office Lunch — fuel your day with meals provided at the office. • Performance-Based Incentives — your hard work earns the rewards it deserves.