About this role
- Take care of the patient's appointments and communicate with them about the same.
- Guide patients with the information they want and provide the help needed.
- Convey the consultation timings and explain about their secretaries and appointment process.
- Read people for discomfort, impatience and anxiety and know how to manage them.
- Deal with all internal patient related matters under the guidance of the HOD.
- Receive the Patient/ Visitor, find the purpose, guide and provide relevant information to patients and their relatives/attendants as required
- Coordinate with other department personnel and ensure smooth functioning of the place of work allotted.
- Attend to the phone calls within two rings.
- To solve the patients problem if any, to the extent possible.
- Co-ordinate with various department to get the reports on time
- After ascertaining the purpose e.g. Blood investigation/ Radiological procedures/ Consultation, counsel the patients accordingly, raise the bill and guide the patient to the respective Department/ Consultant.
- Attend all departmental meetings.
Assist Manager as and when required in the day to day work.