Shift Lead

⭐️  CoreStar  is a dynamic technology company supporting partners in heavy-load industries with high-performance solutions. Our expert teams bring a startup-driven mindset, focusing on innovation, collaboration, and efficiency in every project. At CoreStar, you’ll have the opportunity to grow your skills, tackle exciting challenges, and directly contribute to impactful products.

📌 Key Responsibilities:

- Monitoring and guiding a team of customer support agents

- Ensuring high performance, adherence to KPIs, and continuous service improvement

- Assisting agents in resolving complex cases and providing real-time support

- Reporting performance trends and collaborating with management for process optimization.

📌 Requirements:

- This role is ideal for individuals with at least 2 years of experience, who are passionate about leading support teams and creating exceptional player experiences.

- Experience as a Shift Lead or Team Lead,

- Knowledge of customer support,

- Experience with CRM system, reports,

- Knowledge of English on Advanced level

📌 Benefits:

- 18 non-service delivery days per year;

- Full paid onboarding and continuous training;

- Competitive salary, reviewed annually.

- Birthday presents from the company;

- Compensation for English and Greek language classes (partially paid by the Company after 3 months of service)

Join us and be one of the   Core Stars! ⭐