Food & Beverage Assistant

Job Title:                  Food & Beverage Assistant
Reports to:               Alamo Restaurant Manager
Contract:                  Full-Time

Hours of Work:        Evening Shifts, starting from 5/6pm

About the Role

At Riverside Park Hotel, we are proud of the exceptional experiences we create for our guests every day. As a Food & Beverage Assistant, you will be an important part of our Alamo team, helping to deliver warm, attentive and professional service from the moment our guests arrive.

This is a full-time role suited to someone who enjoys working as part of a busy team, takes pride in their work and is passionate about creating great guest experiences. You will be expected to contribute positively to the day-to-day running of the restaurant, supporting your colleagues and maintaining the high standards we are proud of.

Our team is guided by four core values: Care, Doing the Right Thing, Always Getting Better, and Energy & Drive. These values should be reflected in everything you do.

Key Responsibilities

Guest Service

- Welcome and engage with all guests in a warm, friendly and professional manner.

- Provide attentive and personalised service, taking the time to understand and respond to each guest’s needs.

- Take and process orders accurately and efficiently.

- Provide knowledgeable recommendations on food and beverages where appropriate.

- Ensure guests receive a positive and enjoyable dining experience from arrival through to departure.

- Respond to guest requests and queries with care, professionalism and a can-do attitude.

- Proactively identify opportunities to enhance the guest experience.

Food & Beverage Service

- Prepare and maintain tables to the required Riverside Park Hotel standards.

- Deliver food and beverages promptly, professionally and accurately.

- Communicate effectively with the kitchen and wider Food & Beverage team to ensure smooth and timely service.

- Monitor tables throughout service and ensure guests receive everything they need.

- Support efficient table turnover while ensuring service remains welcoming and guest-focused.

- Assist with setting up and closing down the restaurant as required.

Teamwork & Communication

- Work closely with colleagues across the Food & Beverage and wider hotel teams.

- Support team members during busy periods and contribute to a positive working environment.

- Communicate clearly and respectfully with colleagues and managers.

- Be flexible and willing to assist in other areas of the department when required.

- Take ownership of your responsibilities and support the smooth running of the restaurant.

Upkeep & Cleanliness

- Maintain a clean, organised and welcoming restaurant and service area throughout each shift.

- Ensure tables, service areas and equipment are maintained to the required standards.

- Follow all cleaning, hygiene and food safety procedures.

- Take pride in maintaining a safe and comfortable environment for both guests and colleagues.

Cash Handling

- Process guest transactions accurately and responsibly.

- Follow all hotel procedures relating to cash handling, payments and billing.

- Maintain attention to detail and report any discrepancies to the relevant manager.

Compliance, Health & Safety

- Follow all hotel policies, procedures and standards at all times.

- Maintain high standards of food hygiene and comply with all relevant food safety regulations.

- Follow health and safety procedures and report any hazards or concerns promptly.

- Ensure responsible service procedures are followed at all times.

- Protect guest and company information and maintain appropriate confidentiality

What We Are Looking For

- A genuine passion for hospitality and delivering great guest experiences.

- A friendly, approachable and positive attitude.

- Strong communication and teamwork skills.

- The ability to remain calm and organised in a busy environment.

- Good attention to detail and pride in your work.

- A willingness to learn and develop within the Food & Beverage department.

- Flexibility to work a full-time roster, including evenings, weekends and busy periods.

- Previous Food & Beverage or hospitality experience is an advantage, but a positive attitude and willingness to learn are equally important.