Customer Hub Advisor

Need a spring in your step and a role where no two days
feel the same?

Join a friendly, fast‑paced Customer Hub team where
supporting people really matters and Mondays are genuinely something to enjoy.

We’re looking for a number of Customer Hub Advisors to join a high‑performing,
people‑focused team supporting major UK public sector clients. You’ll be part
of a supportive environment with a strong team spirit, flexible ways of working
and plenty of opportunities to build valuable experience in a role that keeps
you engaged and learning.

This role offers hybrid working, with Thursdays and
Fridays based in our Newport office and the rest of the week working remotely.
You’ll be surrounded by colleagues who enjoy collaborating, sharing knowledge
and celebrating success together through team initiatives, events and
recognition. It’s a busy, rewarding role where your contribution makes a real
difference and where you’ll be trusted to get stuck in, take ownership and grow
your confidence.

What you’ll be doing:

- Handling
inbound calls, emails and live chats to support candidates and keep
processes running smoothly.
- Supporting
candidates through application, vetting and onboarding stages.
- Rescheduling
interviews and coordinating activity to keep stakeholders on track.
- Resolving
queries efficiently and escalating more complex issues when needed.
- Maintaining
accurate, audit‑ready records across systems.
- Supporting
public sector clients while working closely with your team.

What you’ll bring:

- Experience
working in a contact centre environment.
- Strong
organisational skills with excellent attention to detail.
- The
ability to manage multiple tasks in a fast‑paced setting.
- A
flexible, positive approach to work and change.
- Confidence
using systems and handling customer queries.

If you’re interested in this role but not sure if your
skills and experience are exactly what we’re looking for, please do apply, we’d
love to hear from you!

Employment Type: Full‑time, Fixed Term
Contract (12 months).
Location: Hybrid – Newport, 2 days per week (Thursdays and Fridays).
Security Clearance Level: SC.
Internal Recruiter: Kayleigh.
Salary: £26,298 per annum.
Benefits: 25 days annual leave with the
option to buy extra days, health cash plan, 4 x death in service life
assurance, pension, 3 days paid volunteering, 5 days paid carers leave.

Loved reading about this job and want to know more about
us?

We’re a leading provider in the UK of re‑imagined Business Support Services
powered by next generation technology. We combine the full power of Sopra
Steria’s Insight, Technology and Transformation capabilities to deliver
positive, meaningful and long‑lasting outcomes for our clients. We’re the
partner of choice for organisations who are looking to tackle the most complex
problems with new solutions.
We empower our clients by providing innovative solutions and commercial models
that help them meet their business needs, drive operational efficiencies, and
deliver impactful value creation

Interested? Come and Join us!