Mortgage Servicing Manager

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled businesses services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team use people, technology and innovation to help organizations improve customer experience and business performance.

We are seeking an experienced and knowledgeable Mortgage Servicing Manager to join our team in Savannah, Georgia. This is a unique opportunity for an experienced mortgage professional who can bring strong lending knowledge, leadership experience and a commitment to regulatory compliance to a growing operation.

The ideal candidate will have a proven background as a licensed Mortgage Loan Officer , mortgage processor, underwriter, manager instructor, or similar mortgage professional. We are particularly interested in candidates who can contribute beyond simply providing lending credentials and who have the leadership and operational experience to help build and support the mortgage servicing function.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

- Provide leadership and oversight within mortgage lending and servicing operations.

- Supervise, support and provide guidance to mortgage originators and team members.

- Apply mortgage lending and servicing knowledge to support operational and business objectives.

- Help ensure lending and servicing activities are conducted in accordance with applicable licensing and regulatory requirements.

- Support the development and implementation of processes, procedures and best practices.

- Provide guidance and training to mortgages professionals and needed.

- Monitor activity and provide appropriate oversight to ensure quality, accuracy and compliance.

- Collaborate with leadership internal teams to support the growth and effectiveness of the mortgage operation.

- Serve as a knowledgeable resource for mortgage lending and servicing questions and processes.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

- Have experience working as an independent contractor on a part-time basis and/ or have contact center experience.

- Have demonstrated leadership potential and the ability to grow into a management role.

- Can contribute operational, coaching and leadership skills in addition to their mortgage lending credentials.

- Are comfortable working in a regulated environment where accuracy, integrity and compliance are essential.

- Are confident communicating with employees, leadership and stakeholders.

- Are adaptable, dependable and able to work independently while supporting a team

- Have a strong understanding of mortgage lending and services processes.

Candidates must meet one of the following experience requirements:

- 3 years of experience as a licensed Mortgage Loan Officer in any state within the last 5 years with at least 45 loans closed; OR

- 2 years of experience as a licensed Mortgage Loan Officer within the last 5 years with at least 30 loans closed; along with additional experienced as a mortgage processor, underwriter, manager or instructor; OR

- 10 years of experience within the last 12 years managing or supervising at least 5 mortgage originators, along with at least 15 loans closed within the past 5 years.

Additional requirements include:

- Must be at least 18 years old.

- Must never have had a prior mortgage loan originator or mortgage servicer license revoked.

- Must not have a felony convicting, guilty plea or no contest plea within the past 7 years, or at any time if related to fraud, dishonesty, breach of trust or money laundering.

- Must live near Savannah, Georgia or be willing to relocate.

- Must be bonded or bondable.

- Must be willing and able to complete all required licensing, background, fingerprinting, credit, and educational requirements.

- Must be able to work onsite Monday through Friday 8:00 AM - 5:00 pm EDT.

Licensing Requirements:

A Georgia Mortgage loan originator (MLO) License is preferred but not required to start. Candidates who do not already hold the required license must be willing to obtain it immediately upon starting.

Licensing status requirements may include:

- Completion of the required 20-hour NMLS pre-licensing education , including federal law, ethic and non-traditional mortgage products coursework.

- Passing the NMLS written examinations with a minimum score of 75%.

- Completion of NMLS fingerprinting.

- Submission of applicable administrative, civil and criminal history.

- Submission of a credit report.

- Completion of 40 hours of Utah-specific pre-licensing education .

- Passing the Utah Lending Manager license examination.

- Obtain the required Georgia Mortgage Loan Originator license.

- Completion of 8 hours of continuing education annually .

Candidates will be expected to maintain all required licenses and meet applicable regulatory requirements throughout their employment .

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

- Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

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The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.