About this role
Receptionist/Concierge
The Opportunity
Are you a welcoming, detail-oriented professional who thrives in a supportive environment? As a Receptionist/Concierge at Chartwell, you will be the friendly face of our residence and a key part of the day-to-day operations. You’ll manage a variety of clerical and accounting tasks, interact warmly with residents and visitors, and contribute to a safe, comfortable, and engaging atmosphere.
What You’ll Do
- Welcome residents, families, and visitors, and respond to inquiries with care
- Answer phones, route messages, and manage incoming and outgoing mail
- Maintain accurate records, files, and office documentation
- Assist with billing, accounts payable/receivable, and daily bank deposits
- Support the team in keeping the residence safe, secure, and well-organized
- Ensure health, safety, and confidentiality policies are always followed.
What You’ll Bring
- Secondary school diploma (Grade 12) or equivalent required
- Previous experience in a receptionist, clerical, or bookkeeping role
- Proficiency in Microsoft Word and Excel; working knowledge of office systems
- Exceptional communication and customer service skills
- Ability to multitask, prioritize, and remain calm under pressure
- Comfort interacting with seniors, families, and visitors with warmth and empathy
- Organized, self-motivated, and able to work both independently and in a team
What We Offer
- A safe, inclusive workplace where you’re supported and appreciated
- Competitive compensation and benefits
- Opportunities for leadership development and career growth
- A warm, welcoming culture inspired by our vision of making people’s lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents
Additional Requirements
- Ability to manage physical and mental demands of the role
- Must be prepared to respond to emergency situations
- Clear Criminal Background Check, VSS and TB Test where required