Program Director - Product Compliance

Product Compliance is a department within Caesars Entertainment that is responsible for working with regulators and independent test labs to gain the required approval to operate Caesars Sportsbook & Casino, Caesars Palace Online, Horseshoe Online Casino, and Poker products throughout regulated jurisdictions within North America. There is a portfolio of projects and continued operations in a growing number of jurisdictions that make up the Product Compliance program.

The purpose of the Program Director is to lead Caesars Digital business initiatives from a regulatory perspective, manage day-to-day operations of the Product Compliance team, and ensure projects are delivered on time while implementing efficiencies throughout the department by maximizing the department’s bandwidth. The Program Director is responsible for managing the Product Compliance program, working in conjunction with the Product Technology development teams, Regulatory Compliance, Independent Test Labs, and Operations towards delivering projects of varying size and complexity. You will implement procedures to adhere to regulatory requirements and act as project lead for new markets and system migrations, including managing stakeholders. You will guide and mentor the team, removing impediments, acting as an escalation point, and serving as a champion for all in service towards delivering department objectives. You will continuously deliver optimal team performance in line with benchmarking, agreed metrics / KPIs, and associated scorecards.

- 7 to 10+ years of experience in Project Delivery as a Program Manager, Sr. Project Manager, or equivalent.
- 2 to 4+ years of experience within the regulated gaming industry.
- Work very closely with the VP of Product Compliance to build out and define team operations processes.
- Detailed knowledge of Product or IT delivery processes and approaches in use across the market, i.e., Agile, Scaled Agile.
- Experience working with executive-level stakeholders, technical and non-technical, internal and external, regarding project and process management.
- Strong customer focus recognizing internal and external customers, establishing effective relationships, and demonstrating a thorough understanding of customer needs.
- Experience in process management and process improvement, specifically within an agile product organization.
- Experience working with JIRA and Confluence.
- Professional management skills including communication, networking, and influencing skills necessary to establish working relationships within the company up to board level and 3rd party development partners.
- Confident operating within a constantly changing environment, with frequent prioritization changes.
- Able to focus on strategic goals and objectives while dealing tactically with operational issues.
- Experience with tracking agile KPI’s and improving upon them.
- Track the progress and quality of work being performed.
- Keep the project team, stakeholders, and others informed about project status and issues that may impact successful project completion.
- Ability to interact with colleagues from all disciplines. Drive delivery of your products and features.
- Strong communication skills to build trust and push back where necessary on 3rd party entities and internal technical teams.
- Oversee multiple member team from a process development standpoint to help guide team operations as necessary.
- Mentor and train team abilities from an industry knowledge, operations, and agile perspective to grow the team’s abilities internally.
- Experience screening, interviewing, and onboarding team members to expand the team as needed