Accounts Receivable Administrator

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As the Accounts Receivable Administrator, you will be overseeing all accounts receivable functions, administrative activities, and ensure customer satisfaction. 
 
Provide leadership with strategic thinking and exemplify excellent customer service.
Ensure annual divisional initiatives aligned with company initiatives are completed. Ensure a quality team of properly trained employees produce jobs completed according to SERVPRO® of Augusta's procedures and processes. Hire, train, and manage a team of office personnel while monitoring compliance and risk management. Communicate with management staff to stay updated on jobs, documentation, budgeting, and any customer issues.
 
Benefits
SERVPRO of Augusta offers:
• Competitive compensation
• Superior benefits
• Career progression
• Professional development

And more!

Payment Processing
• Record payments, apply funds accurately, and resolve unapplied or misapplied payments
• Monitor insurance checks requiring mortgage endorsement
• Coordinate with customers and mortgage companies to expedite check processing
• Maintain accurate AR records in accounting and job management systems

Collections & Follow‑Up
• Review aging reports and prioritize accounts for follow‑up
• Contact customers regarding outstanding balances with professional, clear communication
• Document all collection activities in the company’s CRM or job system
• Escalate delinquent accounts according to company policy

Insurance & Mortgage Coordination
• Track insurance proceeds, deductible collection, depreciation release, and supplemental payments
• Submit required documentation to mortgage companies for endorsement
• Communicate with carriers regarding missing payments or documentation issues
• Maintain compliance with lien laws and insurance handling requirements

Dispute Resolution
• Investigate billing discrepancies, missing documentation, or customer concerns
• Collaborate with project managers, estimators, and leadership to resolve disputes
• Provide clear explanations of charges, scope changes, and insurance adjustments

Reporting & Documentation
• Maintain detailed notes on AR activity, customer communication, and payment status
• Prepare weekly AR reports for leadership
• Identify trends, risks, and accounts requiring escalation or lien action

Necessary Experience and Skill Set
 
•  A minimum two years of business experience
•  Working knowledge of current business software technologies
•  Superb customer service, administrative, and verbal and written communication skills
•  3+ year(s) of experience with QuickBooks Pro® (most recent versions)
•  MUST HAVE 2+ years of experience with collection activities

•   Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
•   Polite, confident, and excellent customer service skills, including listening and questioning skills
•  Excellent organizational skills and strong attention to detail
•  Very self-motivated and goal-oriented
•  Ability to multi-task
•  Capability to work in a fast-paced, team-oriented office environment
•  Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
•  Ability to learn new software, including Xactimate® and proprietary software
•  Experience in the commercial cleaning and restoration or insurance industry is desired
 •  Ability to successfully complete a background check subject to applicable law

Formal Education/Training
•  High school diploma/GED
•   Associate degree in accounting preferred or strong professional background of 2-3 years bookkeeping experience
 
Physical and Work Environment Requirements
 
This is a largely sedentary role in an office environment. However, some filing is required. This would require the ability to lift files, open filing cabinets, and
bend or stand on a stool as necessary.

Normal Working Hours, Additional Working Hours and Travel Requirements
 
 
This is a full-time position working 8:00 a.m.–5:00 p.m., Monday through Friday.
This position may require longer hours, and some flexibility in hours may be
needed dependent upon the business needs.