Head of Operations

Head of Operations – Totalstay™

Location: Head Office, Sea Point (Cape Town)
Reports to: Chief of Staff & CEO

At Totalstay™ , we’re not just in hospitality — we’re shaping its future. Over the last decade, we’ve redefined what it means to stay local, building one of South Africa’s most dynamic aparthotel brands. With over 700+ keys across multiple properties, we blend design‑forward spaces, technology, and unforgettable guest experiences to create stays worth telling stories about.

Stay for the story. Shape the brand. Make your mark.

About the Role

We’re looking for a Head of Operations to lead the operational strategy and execution across our entire aparthotel portfolio. This is a senior leadership role where you’ll oversee a high‑performing Operations team, ensure seamless day‑to‑day management, and align operations with Totalstay’s ambitious growth objectives.

If you thrive in fast‑paced environments, have a passion for hospitality excellence, and can inspire teams to deliver world‑class guest experiences, this role is for you.

What You’ll Do

- Strategic Planning : Drive operational strategies that align with business goals and elevate efficiency.
- Leadership : Mentor Senior Operations Managers and foster a collaborative, growth‑oriented culture.
- Operational Oversight : Ensure smooth day‑to‑day operations across all aparthotels.
- Quality Assurance : Maintain high service standards and compliance with safety regulations.
- Guest Experience : Implement strategies to enhance satisfaction and resolve escalated issues.
- Budget Management : Oversee budgets, monitor costs, and ensure financial efficiency.
- Vendor & Stakeholder Relations : Negotiate contracts and build strong partnerships.
- Compliance & Risk : Ensure regulatory compliance and mitigate operational risks.
- Reporting & Analysis : Use data insights to drive decision‑making and improvements.
- Crisis Management : Lead responses to operational challenges with minimal disruption.

What We’re Looking For

- Bachelor’s degree in Hospitality Management, Business Administration, or related field.
- 5+ years of operations management experience (hospitality preferred).
- Proven leadership and team management skills.
- Strong analytical and problem‑solving abilities.
- Excellent communication and interpersonal skills.
- Proficiency in operational and project management tools.
- Ability to thrive in a dynamic, fast‑paced environment.

Why Join Us

At Totalstay, your ideas matter. We offer:

- Competitive salary package tailored to your expertise.
- Hands‑on training in revenue and operations management.
- Opportunities for professional growth within an innovative, inclusive culture.
- Perks including friends & family discounts, recognition programs, and a vibrant company culture.