EMEA Associate Claims Handler, Logistics

The EMEA Claims Handler is responsible for the handling of freight claims and seamless liaison between Tesla and our partners. You will be part of the Logistics Claims team. This team processes transport and freight related claims and continuously improves the quality, consistency, and efficiency of the claims process. You will ensure our freight claims are diligently investigated and settled to our standards, while using insights from claims to drive better processes across supply chain operations.

You excel at processing large quantities of data to maximize the recovery of pursued claims. You bring a diligent attitude combined with a genuine interest in process improvement and quality. You are a true team player who understands stakeholder needs and translates them into both operational actions and structured process enhancements.

- Investigate the reports of claims and validate if they can be pursued
- Send claims to carriers, respond to inquiries, follow up on cases, and document claims in our systems
- Track damaged products and work with our internal teams to provide repair estimates
- Negotiate the settlements of claims as needed
- Communicate updates on claims progress to our internal stakeholders when requested
- Work with our internal stakeholders to improve the quality of logisticsand the claims process itself by providing insight into pursued claims, root causes and process gaps
- Provide outstanding customer service to our partners throughout every step of the claims process
- Track payment completion of claim invoices and send payment reminders
- Monitor and drive change in our processes and systems
- Prepare analyses and reporting to understand our claims performanceand process quality metrics
- Identify and communicate recurring operational errors when applicable
- Support the onboarding of new carriers onto our claims system
- Contribute to process documentation, checklists, KPIs, and continuous improvement initiatives related to claims workflows

- BA/MS degree in supply chain, business, finance, or any other relevant field
- Excellent communication skills, you will represent the Tesla team with all external partners
- Ability to investigate large amounts of data and maintain oversight
- Persistent and diligent in managing claim cases, you will work on one case, move to another, and later come back to the first
- Proven engagement with logistics and quality. You will be part of daily improvements in our Supply Chain operations.
- Open-minded self-starter with a positive attitude and determination
- Excellent organizational, administrative, and problem-solving skills
- Strong eye for detail and ability to provide strategic solutions
- Excellent Excel skills, experience in using BI tools is preferred
- Ability to work in cross-functional teams and build robust business strategiesaround both claims recovery and process quality