About this role
Purpose/Description
Reporting to the Department Executive, the Department Manager 1 (Telecommunications) will be responsible for setup and maintenance of telecommunication services and devices for Wayne County. This position will use multiple applications to setup, provision and manage mobile devices, mobile device management, desk phones, soft phones, IM services, Voice over IP (VoIP services), mobile voice, voicemail, auto attendants, videoconferencing, legacy services (Centrex/Analog/Octel), and other related software required. Responsibilities include troubleshoot and resolve issues related to these services and devices over the phone and engage vendor as needed; manage ticketing system for incidents and service requests; maintain accurate databases and records; work with phone technician regarding service calls and assignments and learn new software related to Telecom services and devices as it becomes available or required by IT.
Educational/Experience Requirements
- An Associates degree in a related field; AND
- Three years’ experience using Microsoft Office Suite O365; AND
- Three years’ experience using and troubleshooting IOS devices; AND
- Three years’ experience managing mobile devices, VoIP telephone systems, assisting others with CISCO desk phones and voicemail set-up;
Note: Additional years of experienced will be accepted in lieu of the degree.