New Account Specialist

The MOO Business Services Sales Team is a high-performing group of 35+ sales professionals dedicated to driving growth and delivering an exceptional client experience. We are tasked with two critical objectives:
Acquiring and Onboarding New Business: Targeting and educating prospective clients on MOO's remarkable offering for large and growing enterprises
Supporting and Growing Existing Accounts: Providing proactive account management and strategic consultation to elevate the experience and maximize the success of our current Business Services partners
You will be the dedicated point of contact, and the voice of MOO for Business Services clients. Your primary responsibility is to deliver exceptional customer service, expertly managing a book of business and executing targeted account expansion to identify revenue opportunities. You will then effectively grow accounts to a level for graduation to our wider Returning Business team.
Hours: Monday to Friday
2.30pm - 11.30pm SAST (March to October)
3.30pm - 12.30am SAST (October to March)

Responsibilities

- Nurture and qualify prospects, both inbound and outbound, to provide higher quality leads for the new business team

- Exceed daily 35 outbound phonecalls and email activity metrics

- Locate ideal contacts in an organisation to set up appointments with our new business team members

- Provide feedback and identify areas of opportunity to improve campaign development, sales enablement, positioning, and overall prospect journey

- Utilise current CRM and automation tools for outreach and document customer interactions in Salesforce

- Optimise current outbound channels and help test new sales/prospecting channels we are exploring

- Engage in weekly coaching sessions and 1:1s with your manager

About You

This is an exciting opportunity in our new South Africa based team to support the US based new business teams with outbound activity. This person must be hardworking, naturally confident and driven, with a dynamic process to work autonomously.

- Experience of generating and qualifying sales leads is essential

- Able to work in a fast paced high volume environment

- Goal-oriented and enjoy chasing targets

- You love growing and learning new skills

- Ability to manage time effectively in a remote environment

- Team-player with a positive attitude

- Solution-oriented

- Professional, friendly and helpful on the phone and in writing

- Highly motivated self-starter who loves to test and explore new challenges!

Nice To Haves

- Experience of working with US clients or for a US company

- Chat experience

- Basic knowledge of design/print

What’s it like to work at MOO? 
MOO’s the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success – while also recognising the importance of a healthy work/life balance.
 
That’s why we offer 19 days holiday rising by one day for each year here (for 5 years), a matched pension scheme, and paid parental leave. We’ll offer you private healthcare and life insurance. We also offer flexible work schedules with hybrid and remote working for certain roles.
 
Diversity Statement
We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class.
 
As a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a values-driven, purposeful and highly empowered organisation that we are all proud to work for. And we are committed to continuous investment in building an open and inclusive environment, welcoming a diverse audience of candidates who see themselves working and thriving at MOO. Therefore, we’d like to invite you to complete this optional survey to help us evaluate our inclusion and diversity efforts. Completing this form is entirely voluntary and if you decide not to it won’t in any way affect your job application. We keep the information separate from your application and it is kept secure and confidential, it is only used to better our inclusion and diversity efforts. By submitting this information, you consent to MOO's processing of it for these purposes.