About this role
Job Track Description:
- Performs tasks based on established procedures.
- Uses data organizing and coordination skills to perform business support or technical work.
- Requires vocational training, certifications, licensures, or equivalent experience.
General Profile
- Requires limited prior training or licenses and training certifications.
- Has basic operational or analytical skills to perform tasks.
- Works within clearly defined standard operating procedures and adheres to quality guidelines.
- Work is completed with close supervision and under clearly defined procedures.
Functional Knowledge
- Requires a basic understanding of theories, practices, and procedures.
Business Expertise
- Understanding of how best teams integrate and work together achieve company goals.
Impact
- Responsible for the accuracy of own work.
- Receives close supervision and duties are clearly defined.
- Methods and tasks are described in detail.
Leadership
- Has no supervisory responsibilities.
Problem Solving
- Uses existing procedures to solve standard problems.
- Has limited opportunity to exercise discretion.
Interpersonal Skills
- Exchanges information and ideas effectively.
Responsibility Statements
- Monitors delinquent accounts.
- Implements collection procedures and accepts payments.
- Inputs information through data screens to reflect account activity.
- Resolves account discrepancies and balances.
- Responds to inquiries from customers.
- Manages calls or letters with customers to resolve billing/invoice issues on delinquent accounts.
- Performs other duties as assigned.
- Complies with all policies and standards.
- Typing Speed Requirement 20WPM