About this role
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
Expectations on Role and Responsibilities:
- Executive business strategy set by the store manager to deliver business results and targets on clienteling and performance KPIs. He/she is the role model and mentor for the team in how to boost and improve:
- The delivery of a couture service, strategic zoning encouraging sales in partnership and OTO appointment routine.
- A colleague centric mindset and a fluid client journey across categories.
- Conversion rate, cross selling, AVT, upselling
- Ensure the inclusion of digital tools and assets in the client journey and in the clientelling routine.
- Ensure suitable product knowledge engaging all team members in training through morning briefs and products brief planning.
- Has a key role in coaching team members to develop their skills in selling techniques and clienteling, and support store manager in identifying appropriate career paths for every individual.
- Perform effective and motivating Monthly touch bases.
Key competencies:
- Capable of being an agent of change with and impeccable colleague team player approach.
- Has effective management and coaching skills, is able to follow up on results, identify opportunities, motivate people to go beyond their comfort zone and go the extra-mile.
- Communicate transparently and effectively.
- Very good understanding of performance KPIs and ability to implement action plan to improve them.
- Has excellent product and story telling knowledge.
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equity. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.