Sales Order Management Rep II-III (33171)

POSITION SUMMARY

Under direct supervision, responsible for processing orders for materials or merchandise from direct customer contact.

ESSENTIAL FUNCTIONS

- Responsible for processing orders for materials or merchandise from direct customer contact. (Essential)

- Create and monitor work orders to meet production and customer requirements. (Essential)

- Create sales orders ensuring proper documentation and approvals are obtained prior to order booking. (Essential)

- Maintain customer files with sales purchase orders, sales orders, and other information. (Essential)

- Track sales shipment, delivery, and backlog activities, providing internal sales reports when needed. (Essential)

- Provide technical assistance to customers and sales personnel via telephone. (Essential)

- Act as a Liaison between customers and manufacturing, logistics, purchasing, sales, field service, and accounting to resolve status, production, delivery, and billing inquiries. (Essential)

- Provide status and data for weekly customer reporting. (Essential)

- Coordinate cross-functional activities between Sales, Manufacturing, Supply Chain, Purchasing, and Field Service teams to ensure timely order fulfillment. Essential)

- Coordinate customer escalations and delivery issues to ensure timely resolution. (Essential)

- Comply with EBARA safety policies, including participation in and completion of all required safety training. (Essential)

- Maintain clean and safe working environment compliant with Ebara safety policies. (Essential)

- Perform other duties as assigned. (Non-essential)

Qualifications

POSITION QUALIFICATIONS

Competency Statement(s)

- The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.

- The ability to perform the essential functions of the position in a cross cultural, demanding and dynamic environment.

- The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others or property.

- The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.

- The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.

Education

- High School diploma, Associates, or equivalent experience.

Experience

- Four (4) to Six (6) years administrative experience, preferably in a professional office setting.

- Working knowledge of general policies and procedures.

- Strong Customer Relations skills.

SKILLS & ABILITIES

- Sufficient PC skills to manage information and good ten key data entry skills.

- Working knowledge of MS Office products including Excel, Word, Outlook, and PowerPoint.

- Strong relationship building skills with ability to collaborate and work effectively with internal colleagues and customer.

- Demonstrated teamwork and organizational skills.

- Demonstrated excellent written and oral communication skills.

- Must be detail oriented.