About this role
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Scheduling:
- Assists in answer all incoming telephone calls, screen and take appropriate messages.
- Schedule and coordinate staff for all In-home and Respite Home services to maintain utilization of units of service.
- Verify/confirm direct care staff assignments and prepare necessary paperwork.
- Type updated calendars, prepare newsletters and flyers for bulk mailing.
- Coverage of on call phone one time per month or more as needed.
- Post client information in Service Plan Binder including activity log sheets.
- Maintain client database.
- Assist as needed with scheduling or implementing Respite special events, activities and projects.
- Represent Respite Program at resource and job fairs.
- Attend Respite Department meetings.
- Serves as liaison between staff and clients.
- Assign staff to clients based upon clients’ needs and staff expertise.
- Lead supervisor of staff, including orientating new staff on Respite policies and procedures or conducting spot checks when needed.
Medical:
- Coordinates internal medical trainings, development of medical procedures and any needed assessments of medically complex clients upon admission and intake.