IT Supervisor I

JOB SUMMARY:
Supervises the activities of a team of IT staff who provide technical support to a subset of the agency's information systems.

JOB DUTIES:
35% - Help Desk Operations: Manages and coordinates day to day operations for technical support for the CECAS CORE Help Desk located in 142 Freeman Hall. Ensures student employees are trained effectively and have the tools necessary to function autonomously. Compiles and maintains documentation on policies and procedures for help desk operation. Proactively monitors, troubleshoots, and diagnoses problems with IT systems. Reports issues to responsible parties and assists in the restoration of IT services in the event of service disruption.

25% - Project Support: Assists in planning and coordinating new and ongoing CECAS CORE projects. Works closely with the Director and Associate Director of CECAS CORE to ensure all major projects are on track and running smoothly. Manages facilities projects with little supervision, providing weekly updates on the status of work orders and projects. Coordinates with contractors and vendors to ensure work orders are handled in a timely manner. Provides assistance in the design and implementation of technology installations in new and existing facilities projects.

20% - Training: Provides training to faculty, staff and students on all hardware functionality, features, and best practices for VTC technologies. Prepares written documentation/training for IT systems and applications for faculty and staff using VTC resources. Provides in-person support for video teleconferencing meetings and classes involving on campus classrooms.

20% - End-User Support: Coordinates with college and campus information technology (IT) staff to provide end-user support for faculty, staff and students. Identifies hardware and software needs, advises faculty and research teams on making cost-effective choices and supports the purchasing, installation, and configuration of identified systems. Acts as a liaison to main campus IT groups.

JOB CODE:
AM50

EMPLOYEE TYPE:
Regular FTE Staff

Minimum Requirements:

A high school diploma and experience in computer operations or a related data processing field.

RESPONSIBILITIES:

JOB KNOWLEDGE
Firm working knowledge of concepts, practices and procedures and ability to use in varied situations.

SUPERVISORY RESPONSIBILITIES
Supervises Student workers only

BUDGETARY RESPONSIBILITIES
No fiscal responsibility for the department's budget.

PHYSICAL REQUIREMENTS:
Move, transport, raise or lower 30lbs or less: 10%
Walk or move about: 75%
Communicate, converse, give direction, express oneself: 75%

WORKING CONDITIONS:

WORK SCHEDULE:

Standard Hours:
37.5

COMPENSATION INFORMATION:

Expected Salary Range
58854 - 58854
Salary is dependent upon several factors including, but not limited to, a candidate's previous experience, knowledge, skills and performance in accordance with Clemson's compensation guidelines.

ESSENTIAL PERSONNEL LEVEL:

JOB LOCATION:
Clemson, SC

APPLICATION DEADLINE:
October 2, 2026

MILITARY AND VETERAN:

Military Equivalency : Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties.

Veteran Preference: South Carolina provides employment preference to eligible veterans for qualifying full-time permanent positions. To be considered, applicants must meet the minimum qualifications, have been discharged under honorable conditions, and indicate their veteran status in the application by uploading a DD-214 for confidential review. A request for Veteran Preference can be made via the application process. Please contact [email protected] with any questions or issues.

CLOSING STATEMENT:

Clemson University is an EEO/AA employer. Employment decisions are made without regard to characteristics protected by applicable law including disability and protected veteran status.