IT Infrastructure Manager

Key Responsibilities

• Own the operational performance, availability, capacity, security, and lifecycle management of enterprise network, server, cloud, and hybrid infrastructure.
• Lead and develop infrastructure personnel, contractors, and managed service providers; establish clear priorities, expectations, accountability, technical standards, and development plans.
• Design, implement, maintain, and continually improve resilient network services, including LAN, WAN, SD-WAN, VPN, internet connectivity, firewalls, wireless, routing, switching, DNS, DHCP, and network segmentation.
• Own server and compute platforms, including Windows and Linux servers, virtualization, storage, file and print services, directory services, and supporting infrastructure components.
• Own the Microsoft Azure tenant and associated platform services, including subscriptions, resource organization, governance, networking, compute, storage, backup, monitoring, cost management, and role-based access controls.
• Manage hybrid connectivity and integrations among Azure, on-premises infrastructure, Microsoft 365, Entra ID, SaaS platforms, and business applications.
• Establish and maintain infrastructure monitoring, alerting, health checks, performance baselines, capacity planning, and operational reporting.
• Ensure infrastructure changes are properly planned, reviewed, tested, documented, communicated, and implemented in accordance with change-management and security requirements.
Security, Resilience, and Compliance
• Partner with the Cybersecurity team to implement and operate secure infrastructure configurations, identity controls, network segmentation, vulnerability remediation, logging, endpoint/server hardening, and privileged-access practices.
• Ensure timely patching and remediation for servers, network devices, Azure services, and supporting infrastructure, using risk-based prioritization and documented exceptions where necessary.
• Own backup, recovery, and disaster-recovery capabilities for infrastructure services; conduct and document regular restoration and failover tests.
• Develop, maintain, and test business continuity and disaster-recovery procedures for critical infrastructure platforms.
• Maintain accurate network diagrams, infrastructure inventories, configuration standards, runbooks, recovery procedures, and technical documentation.
• Ensure infrastructure practices support applicable company security, privacy, compliance, and audit requirements.
Architecture, Projects, and Continuous Improvement
• Develop and maintain a multi-year infrastructure roadmap covering network modernization, server and virtualization lifecycle, Azure adoption, security enhancements, resilience, and technical debt reduction.
• Lead infrastructure projects from requirements through design, implementation, transition to operations, and post-implementation review.
• Evaluate infrastructure technologies, service providers, licensing models, and architecture options; recommend solutions based on business value, reliability, security, scalability, and total cost of ownership.
• Manage infrastructure vendors, carriers, cloud providers, hardware suppliers, and managed service partners; hold vendors accountable to contractual obligations and service levels.
• Drive standardization, automation, and operational maturity through infrastructure-as-code where appropriate, scripting, repeatable deployment practices, and streamlined support processes.
• Establish and report meaningful operational KPIs, including platform availability, incident trends, patch compliance, backup success, recovery testing, capacity, project delivery, service performance, and Azure spend.
• Collaborate with the Service Desk to ensure effective escalation paths, knowledge transfer, service transition, and timely resolution of infrastructure-related incidents.

Experience

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field preferred.
• Minimum of 5 years of hands-on experience supporting enterprise infrastructure, including network, server, cloud, or hybrid environments.
• Minimum of 2 years of experience in an infrastructure, systems, network, cloud operations, or IT operations management capacity.
• Demonstrated experience leading technical teams, vendors, managed service providers, or complex infrastructure projects.
• Experience designing, implementing, and supporting enterprise network services across multiple sites and remote users.
• Experience administering and governing Microsoft Azure environments in a production enterprise setting.
• Experience with server administration, virtualization, storage, backup, disaster recovery, monitoring, patch management, and infrastructure lifecycle planning.
• Experience effectively communicating cross-functionally and with stakeholders at varying levels of the organization.
Technical Proficiencies
• Proven experience as an IT Infrastructure, Network, Cloud, or Operations Manager, with the ability to lead, mentor, and hold technical personnel accountable.
• Strong knowledge of enterprise networking, including routing, switching, firewalls, VPN, wireless, WAN/SD-WAN, DNS, DHCP, network segmentation, and network troubleshooting.
• Strong working knowledge of Microsoft Azure, including tenant/subscription governance, resource groups, virtual networks, network security controls, Azure Virtual Machines, storage, backup, monitoring, policy, cost management, and role-based access control.
• Strong knowledge of Windows Server, Active Directory and Entra ID integrations, Group Policy, virtualization platforms, storage, backup and recovery, and core infrastructure services.
• Working knowledge of Microsoft 365, identity and access management, endpoint management, and hybrid cloud architecture.
• Experience with infrastructure monitoring and management tools, log management, vulnerability-management processes, and reporting platforms such as Power BI and Microsoft Excel.
• Experience with IT service management processes, including incident, problem, change, configuration, and service-transition management. Experience with Freshservice, ServiceNow, or similar platforms is preferred.
• Experience managing infrastructure vendors, telecommunications providers, cloud service providers, licensing, contracts, and renewals.
• Ability to translate business requirements into secure, supportable, and cost-effective infrastructure solutions.
Professional Competencies
• Ability to see the broader contribution of infrastructure services to business continuity, productivity, customer service, cybersecurity, and growth.
• Strong analytical, troubleshooting, prioritization, and decision-making skills in a fast-paced operational environment.
• Ability to work under pressure, manage competing priorities, meet deadlines, and lead coordinated responses to major incidents.
• Clear and effective written and verbal communication skills, including the ability to communicate technical risks, options, and recommendations to non-technical stakeholders.
• Dynamic and innovative approach to problem solving, operational improvement, and technology modernization.
• Diligent in following and improving security, compliance, documentation, and change-control processes.
• Commitment to high-quality service, operational excellence, ownership, and continual improvement.
Preferred Certifications
• Microsoft Certified: Azure Administrator Associate, Azure Solutions Architect Expert, or comparable Azure certification.
• Cisco CCNA, CCNP, or comparable network certification.
• ITIL Foundation or higher.
• Security, cloud, virtualization, or disaster-recovery certifications relevant to the environment.