SOC Operator

Clarion Security LLC takes pride in building its culture of excellence one professional team member at a time. Not only do we hire the best, but we build winners. We encourage diversity and inclusion and realize the value of allowing officers to bring their best selves to the team. We offer medical, dental, and vision coverage, life insurance, 401K, employee assistance programs, perks, and more for all full-time positions! Join a company where you are more than just another guard.

Position Summary:

Clarion Security LLC is seeking a dependable and professional SOC Officer to support security operations at our Kingston, GA location. The SOC Officer is responsible for monitoring CCTV, alarms, and communication systems, receiving and dispatching calls, directing security personnel, and maintaining accurate records. The ideal candidate must be able to communicate clearly, remain calm under pressure, and make sound decisions in both routine and emergency situations.

Essential Duties and Responsibilities:

- Monitor CCTV, alarm systems, radios, telephones, and other security systems.

- Receive and respond to emergency, complaint, and routine calls.

- Dispatch and direct security officers to designated locations.

- Relay information to officers, supervisors, and other appropriate personnel.

- Obtain and communicate accurate information during emergency situations.

- Maintain accurate call logs, reports, records, and files.

- Monitor communication recording systems.

- Identify and report issues with communication or security equipment.

- Follow established dispatch, emergency response, and communication procedures.

- Maintain professional and courteous communication with employees, clients, visitors, and the public.

- Perform other duties as assigned.

Qualifications

Minimum Qualifications:

- High school diploma or GED

- Valid driver's license with at least one year of driving experience.

- Clean driving record.

- Ability to speak clearly and communicate effectively.

- Ability to remain calm and make sound decisions under pressure.

- Ability to operate computers, radios, telephones, and other communication equipment.

- Ability to multitask while maintaining accuracy and attention to detail.

- Ability to prepare and maintain accurate reports and records.

Preferred Qualifications

- Previous security or dispatch experience.

- Experience in a Security Operations Center (SOC), Command Center, Control Room, or similar environment.

- Military, law enforcement, or corrections experience.

- Experience with CCTV, alarm systems, access control, or dispatch systems.

Physical & Work Requirements:

- Ability to sit or stand for extended periods.

- Ability to remain alert and attentive throughout the assigned shift.

- Ability to hear and communicate clearly by telephone and radio.

- Ability to work in a fast-paced environment.

- Must be available to work assigned shifts, including weekends and holidays as required.

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, age, national origin, disability, veteran status, or any other protected status under applicable law.