About this role
Job Opportunity
---
#### Job ID: 52467
Positions Location: East Lansing, MI Job Description General Purpose of Job: To
Description:
Positions Location: East Lansing, MI
Job Description
General Purpose of Job :
To provide enhanced customer service to our patients by providing balance information. Motivating our customers to pay self-pay balances while promoting patient satisfaction.
Essential Duties :
This job description is intended to cover the minimum essential duties assigned on a regular basis. Team members may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.
- Responds to patient inquiries received regarding Sparrow Health System hospital and professional self-pay account balances.
- Researches balances, refunds, payments, denials and adjustments as requested.
- Updates demographic and insurance information for claims submission with corrected information received through EPIC. Completes adjustment transactions as necessary.
- Establishes payment plans according to Sparrow Policy. Mail itemized statements to patients upon request. Researches and screens both clinical and billing disputes and tracks accounts to resolution.
- Accepts payments and processes refunds for patients in Epic and through RePay computerized program.
- Completes limited insurance verification in available electronic eligibility verification systems.
- Assists patients with application process for Medicaid, Charity Care, Crime Victims and Auto Assigned Claims.
- Assists with training of new team members as necessary.
Job Requirements
General Requirements
• None
Work Experience
• Minimum one (1) year experience Hospital or Professional billing, insurance or collections in a healthcare setting.
Education
• High school diploma or completion of GED requirements.
Specialized Knowledge and Skills
• Good written and verbal communication skills. • Strong interpersonal skills. • Ability to explain billing and motivate patients to pay self-pay balances while promoting patient satisfaction. • Occasional contact with disturbed and/or argumentative patients and families. • Demonstrates ability to use a keyboard to perform the essential duties of the job. • Must possess strong analytical thinking and customer service skills. Testing will be used to identify strongest candidates.
University of Michigan Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
#LI-MA1
Job Family
Administrative/Clerical
Requirements:
Shift
Days
Degree Type / Education Level
High School / GED
Status
Full-time
Facility
Sparrow Hospital
Experience Level
New Grad