Network Device Technician 85A

Job Summary
This is technical work responsible for deploying, maintaining, and repairing Jacksonville Aviation
Authority (JAA) systems such as the CCTV security video, access control, and parking & revenue
control, in a timely and efficient manner. Work requires advanced knowledge of electronic and
computer principles, mechanics of telecommunication devices and equipment, knowledge of database
definition and administration principles and practices. Contacts require courtesy, tact and skill
in understanding employees, vendors, department representatives which is important in problem
resolution and the implementation, operation and repair of system end devices and electronics &
communication equipment. Work is standardized in that tasks are covered by substantially
diversified procedures and, because of changing priorities or differing situations, the employee
has the latitude to consider which of many procedures should be followed and in what sequence. Work
is performed in an office environment at times, but primarily in buildings and structures where
risks and hazards that are known, somewhat predictable, and mostly controllable. Operates
computers, motor vehicle and equipment and tools necessary for installing, diagnosing, testing, and
repairing electronics & communication equipment. Work is performed under limited supervision where
work assignments are subject to established procedures, practices, or defined policies. The worker
plans and organizes the work and determines priorities. The work is reviewed, usually after the
fact, in terms of quality, timeliness and adherence to methods, standards and policies.

Qualifications

Essential Functions
• Installs, maintains, configures, manages, and attends to breakdowns of complete technology
systems and networked and serial connected devices, including but not limited to the Access Control
Systems (door hardware), Video Surveillance Systems, Parking Systems, Building Automation Systems,
Digital Display Systems, Blue-light phones, Intercoms and PA systems.
• Installing equipment: Install and set up equipment, including devices for communications,
business, and security.
• Maintaining equipment: Perform routine maintenance on equipment to ensure that it is operating
efficiently and effectively. This includes cleaning, repairing, and/or replacing parts, and
updating software or firmware as needed.
• Troubleshooting problems: Use diagnostic tools and software to identify and troubleshoot
problems with equipment. Must be able to diagnose and repair problems quickly to minimize downtime.
• Testing and calibration: Use specialized testing equipment to ensure that devices are operating
properly and within established parameters. Perform calibration procedures to ensure accurate
measurements.
• Documentation: Keep detailed records of the work performed, including installation, maintenance,
and repairs. Update technical manuals and other documentation as needed.
• Customer service: Interact with customers to diagnose problems, provide technical support,
or explain how to use equipment and systems.

• Research and development: May be involved in research and development of new devices and
systems. They may also be responsible for testing and evaluating prototypes to ensure they meet
performance standards.
• Deploys, terminates, troubleshoots, tests and repairs fiber optic and Cat6 cabling per JAA
standards and industry best practices.
• Participates in hardware and/or software selection, system testing and modification.
• Operates various hardware and/or software diagnostic test equipment.
• Installs, configures, and operates various operating systems and software, including the back-up
and recovery of data, hard drive and/or video server installation.
• Provides maintenance of UPS units within IT spaces.
• Utilizes work order system to document work orders appropriately.
• Assists Service Desk/Help Desk as needed.
• Performs other related duties as required.

Knowledge, Skills & Abilities
• Knowledge of how information systems integrate in a commercial environment.
• Ability to interpret systems and self-diagnose information and/or error codes.
• Knowledge and experience using low voltage wiring and cabling.
• Ability to read and comprehend plans and drawing.
• Knowledge of networking and configurations as they apply to access control systems, surveillance
video or parking systems, and building automation systems.
• Basic knowledge of life safety requirements.
• Basic understanding of fiber optic systems.
• Strong trouble-shooting skills.
• Ability to work independently to provide solutions during service calls and/or visits.
• Ability to be on-call at least two (2) weeks per month and respond within 20 minutes, when
called.

Required Education & Experience
• High school diploma or its equivalent, with relevant specialized course of study and/or related
industry certification and
• 7 years of related work experience.

Preferred Education & Experience
• Associate level or Bachelor’s degree in a closely related discipline.
• Experience with or certification in CCURE9000, TIBA, Video Edge and Metasys
Licenses & Certifications
• Must be able to obtain and maintain a Security Identification Display Area (SIDA)
badge.
• Florida Class E Driver’s License is required and must be maintained.
• Network +, CCST (Certified Control Systems Technician) or equivalent (Preferred)
• BICSI INST1 (Installer 1) or equivalent (Preferred)
• ITIL Certification (Preferred)
Physical Demands
The physical demands are moderate and consist primarily of sitting, standing, stooping, bending,
reaching climbing, moving from one work location to another, walking at work sites for extended
periods of time and occasionally lifting objects weighing up to 50 pounds.
le to perform the physical requirements of the position with or without reasonable accommodation.