IT Network Infrastructure Manager (10304)

Role

In line with AltaOne's mission, vision, and values, the IT Network Infrastructure Manager is responsible for the operational leadership, administration, security, and reliability of the credit union's technology infrastructure. This position manages the Service Desk and Infrastructure teams while overseeing network operations, systems administration, cybersecurity controls, telecommunications, and end-user technology services.

The IT Network Infrastructure Manager serves as a technical leader and people manager, ensuring the availability, performance, security, and supportability of enterprise technology platforms. The position works closely with the VP of Information Technology to implement strategic initiatives, maintain regulatory compliance, strengthen cybersecurity posture, and deliver exceptional technology services to internal and external stakeholders.

This role is responsible for operational execution, staff development, infrastructure planning, vendor management, and continuous improvement of IT services and security practices.

Major Duties and Responsibilities

Provides leadership and oversight for the daily operation of the credit union's network infrastructure, server environment, telecommunications systems, cybersecurity controls, cloud services, and end-user computing platforms.

Manages and develops Infrastructure Engineers, Systems Administrators, Network Administrators, Service Desk Leads, and IT Support personnel through coaching, mentoring, workload management, goal setting, and performance evaluations.

Ensures the availability, reliability, security, and performance of enterprise systems, including servers, storage, virtualization platforms, networking equipment, wireless infrastructure, cloud services, and endpoint management solutions.

Oversees network operations including LAN, WAN, VPN, wireless, internet connectivity, routing, switching, and telecommunications services.

Leads infrastructure lifecycle management activities, including hardware refreshes, operating system upgrades, patch management, vulnerability remediation, and technology modernization efforts.

Partners with Information Security personnel and organizational leadership to implement and maintain cybersecurity controls, security monitoring, vulnerability management, access management, and incident response procedures.

Serves as the primary escalation point for complex infrastructure, network, security, and service delivery issues impacting business operations.

Oversees Service Desk operations to ensure service levels, response times, incident resolution targets, and customer satisfaction goals are consistently achieved.

Coordinates disaster recovery, business continuity, backup, and recovery activities to support organizational resilience and regulatory requirements.

Manages infrastructure projects, technology deployments, and operational improvement initiatives to ensure successful implementation within scope, budget, and timeline expectations.

Collaborates with the VP of Information Technology on technology planning, operational priorities, risk management activities, and resource allocation.

Develops, maintains, and enforces IT operational standards, procedures, system documentation, and security practices.

Monitors system availability, infrastructure performance, security events, vulnerability reports, and operational metrics; recommends corrective actions and process improvements as necessary.

Manages vendor relationships and service providers supporting networking, infrastructure, telecommunications, cybersecurity, and cloud platforms.

Assists with regulatory examinations, audits, cybersecurity assessments, and compliance activities by providing documentation, evidence, and remediation support.

Participates in budget planning, technology evaluations, product selections, and operational forecasting for infrastructure and support services.

Coordinates on-call support, incident management, and emergency response activities for critical technology services.

Performs other duties as assigned.

Qualifications

Knowledge and Skills

Experience

Minimum of five to ten years of progressively responsible IT experience, including network, infrastructure, systems administration, or information security responsibilities. Minimum of two years of supervisory or leadership experience managing technical personnel. Experience supporting enterprise infrastructure environments including networking, virtualization, servers, storage, security platforms, and cloud technologies. Experience working within regulated industries such as financial services, healthcare, government, or similarly regulated environments preferred. Experience managing infrastructure projects, vendor relationships, and operational technology initiatives.

Education/Certifications/Licenses

Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field, or equivalent combination of education and experience. Industry certifications preferred, such as:

• CCNA, CCNP

• Network+

• Security+

• CISSP

• Microsoft certifications

• VMware certifications

• Nutanix certifications

• ITIL Foundation

Interpersonal Skills

Demonstrated leadership and team development capabilities. Strong analytical and problem-solving abilities. Ability to communicate technical concepts effectively to both technical and non-technical audiences. Ability to build productive relationships with employees, management, auditors, regulators, vendors, and business stakeholders. High degree of professionalism, discretion, and accountability when handling confidential information.

Other Skills

Strong knowledge of:

• Enterprise networking (routing, switching, wireless, VPN, SD-WAN) • Windows Server administration

• Active Directory and Identity Management

• Virtualization platforms

• Enterprise storage solutions

• Microsoft 365 and cloud services

• Endpoint management platforms

• Cybersecurity principles and technologies

• Vulnerability management and remediation

• Backup and disaster recovery systems

• IT Service Management (ITSM) practices Ability to troubleshoot complex infrastructure and network issues across multiple technology domains. Knowledge of financial industry security expectations, regulatory requirements, and audit practices preferred.

ADA Requirements

Physical Requirements

Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental and/or Emotional Requirements

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.