About this role
Job Responsibilities:
Events & Lifestyle Programming
- Plan, organize, promote, and execute a variety of resident social events, activities, classes, and community programs.
- Develop an ongoing calendar of events that appeals to a variety of resident interests.
- Coordinate event logistics, including vendors, entertainment, food and beverage, supplies, setup, and other operational needs.
- Attend and facilitate community events as needed, including events held during evenings and weekends.
- Track event attendance and resident participation to help evaluate program effectiveness and identify engagement trends.
- Gather resident feedback and recommend adjustments to programming based on participation and community interests.
Amenity & Clubhouse Coordination
- Coordinate resident reservations and rentals of amenity spaces.
- Provide residents with information regarding amenity use, reservation procedures, and applicable community guidelines.
- Maintain organized schedules and records for amenity reservations and events.
- Coordinate with onsite team members to ensure amenity spaces are prepared and maintained appropriately for scheduled activities.
Marketing & Communications
- Develop creative and engaging communications to promote community events, programs, and activities.
- Create event flyers, email communications, newsletters, calendars, and other resident-facing materials.
- Maintain an organized communication schedule to ensure residents are aware of upcoming activities and opportunities to participate.
- Partner with community leadership to develop new ideas for increasing awareness and participation in community programs.
Vendor & Administrative Coordination
- Develop and maintain strong relationships with vendors, instructors, entertainers, local businesses, and other community partners.
- Coordinate vendor scheduling, proposals, contracts, and event-related requirements in partnership with community management.
- Maintain accurate records of events, attendance, resident participation, vendor information, and related program activity.
- Assist with tracking lifestyle program expenses and operating within established budgets.
- Perform other related duties and special projects as assigned.
- Serve as a point of contact for residents regarding amenity access, event participation, and service requests.
- Coordinate and facilitate on-site events and programs for residents.
- Arrange off-site activities and excursions, including group transportation and event bookings.
- Oversee the scheduling and procurement of in-unit services such as vendor visits, home repairs, and maintenance.
- Monitor amenity spaces to ensure they are clean, operational, and meet safety standards.
- Provide support and training to concierge staff, ensuring consistent service delivery.
- Maintain records of resident requests, event participation, and vendor services.
- Build and maintain vendor relationships to support resident service needs.
- Coordinate dining reservations, transportation services, and general lifestyle requests as needed.
- Ensure all services and programs reflect the needs and preferences of the resident population.
- Work flexible hours including evenings, weekends, and holidays, as required.
- Other duties as assigned.
Qualifications / Requirements:
- Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
- High school diploma or GED required.
- Prior experience in hospitality, resident services, event planning, community engagement, recreation, lifestyle programming, or a related customer-facing environment preferred.
- Strong interpersonal skills with an outgoing, approachable, and service-oriented personality.
- Excellent organizational skills with the ability to coordinate multiple events, deadlines, vendors, and communications.
- Strong written and verbal communication skills.
- Creative mindset with the ability to develop engaging programs and marketing materials.
- Comfortable interacting with residents individually and in group settings.
- Proficiency with Microsoft Office and the ability to learn community management and communication platforms.
- Experience creating newsletters, flyers, email campaigns, or similar communications preferred.
- Ability to work independently while collaborating effectively with the onsite management team.
- Ability to work a flexible schedule, including weekends and occasional evenings, based on community events and operational needs.
Why Join Action:
- Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here: https://tinyurl.com/actionglassdoor
- Team Member Perks:
- Comprehensive health benefits and paid time off package for qualifying employees
- On-going hospitality and property management training
- Opportunities for career growth and advancement
- Values-driven company culture promoting teamwork and excellence