Home Shopping Manager

Why choose us?

Are you ready to take the next step in your leadership career? Join us for an exciting opportunity as a Home Shopping Department Manager, where digital fulfillment, customer service, and operational excellence come together.

At Albertsons Companies, we are looking for team-focused managers who are passionate about people, performance, and deliver a seamless shopping experience. As a Home Shopping Department Manager, you will lead daily fulfillment operations, ensure accurate and timely order completion, and support strong customer satisfaction while driving digital sales growth. T his role offers a fast ‑ paced, hands ‑ on environment where your work directly impacts customers and overall store success.

Bring your flavor

Building the future of food and well ‑ being starts with a seamless digital shopping experience. Bring your passion for customer service, organization, and operational excellence to a role where you manage high ‑ volume fulfillment operations, support your team, and ensure every customer order is accurate, on time, and handled with care.

Main r esponsibilities :

- Oversee all daily operations of the Home Shopping Department, ensuring timely, accurate, and customer ‑ focused order fulfillment

- Deliver an exceptional pick ‑ up and delivery experience while resolving customer concerns, substitutions, and refunds professionally

- Coordinate end ‑ to ‑ end fulfillment processes including picking, staging, dispensing, and delivery coordination (where applicable)

- Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems

- Monitor key performance metrics such as order accuracy, pick rates , on ‑ time completion, labor efficiency, and customer satisfaction

- Create and manage schedules aligned with order volume, peak demand, and productivity expectations

- Partner with department leaders to address inventory availability and out ‑ of ‑ stocks impacting orders

- Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture

- Ensure compliance with food safety, sanitation, quality, and company operational standards

We are looking for candidates who possess the following:

Soft skills:

- Strong customer ‑ service focus with excellent communication skills

- Effective people management , coaching, and team ‑ building abilities

- Strong organization, time management, and problem ‑ solving skills

- Ability to manage work in a fast ‑ paced, high ‑ volume environment

Competencies:

- Digital order fulfillment and pickup/delivery operations

- Labor planning, scheduling, and productivity management

- Performance metric tracking and continuous improvement

- Operational standards, food safety, and compliance execution

Knowledge:

- Retail, e ‑ commerce, or Home Shopping operations

- Store systems, handheld technology, and fulfillment platforms

Abilities:

- Ability to review performance data and take corrective action

- Ability to train, coach, and develop associates

- Ability to lift up to 50 lbs. and work in varying temperature environments

- Travel requirements: None

- Other requirements: Flexible availability including early mornings, evenings, weekends, and holidays; reliable attendance; compliance with company safety policies and Code of Business Conduct

We also provide a variety of benefits including:

- Competitive w ages paid weekly

- Associate discounts

- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)

- Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits

- Leaders invested in your training, career growth and development

- An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values

A copy of the full job description can be made available to you.