About this role
This is a fantastic opportunity for an established Aftersales Manager looking for their next career move, with a strong overall package and the opportunity to take ownership of an aftersales operation.
The Role
As Aftersales Manager, you will be responsible for the day-to-day management and performance of the aftersales department.
Key responsibilities will include:
• Leading and managing the aftersales team
• Driving workshop and service performance
• Monitoring KPIs and departmental performance
• Maintaining high levels of customer satisfaction
• Managing commercial and financial performance
• Developing and motivating team members
• Ensuring processes and standards are consistently followed
• Identifying opportunities to improve performance and profitability
• Building strong relationships with customers and colleagues
About You
We're looking for someone with:
• Proven experience as an Aftersales Manager
• Strong automotive aftersales experience
• Excellent leadership and people-management skills
• A strong understanding of workshop and service operations
• Commercial awareness and a target-driven approach
• Excellent customer service skills
• The ability to manage performance and drive results
• Strong communication and organisational skills
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