About this role
Role Overview
Zensar is looking for an experienced SAP SD Consultant with Tier‑1 automotive domain expertise to support AMS engagements for global OEM and automotive clients. The role involves L2/L3 support, EDI/IDoc issue resolution, minor enhancements, and continuous improvement in a high‑volume, SLA‑driven support environment .
Required Skills
🔧 SAP SD Analyst Functional
- Sales Orders, Pricing, Deliveries, PGI
- Billing, Returns, Credit/Debit notes
- Strong Order‑to‑Cash (O2C) expertise
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🔧 Automotive Domain (Mandatory)
- Experience with Tier‑1 automotive suppliers / OEM clients
- Knowledge of: Scheduling Agreements (JIT / JIS)
- High‑volume transaction environments
- Automotive supply chain processes
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🔧 EDI / Integration Expertise
- Strong experience with: IDocs (ORDERS, DELFOR, DESADV, INVOIC)
- EDI monitoring and troubleshooting
- Exposure to SAP PI/PO or CPI preferred
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🔧 AMS / Support
- 2–4 years in AMS / production support
- Experience in ITIL & SLA‑driven delivery models
- Hands‑on with ServiceNow / Remedy / JIRA
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🔹 Preferred Skills (Zensar Focus)
- Exposure to S/4HANA SD support
- Experience working in global delivery model
- Basic knowledge of Output Management (BRF+, Adobe Forms)
- SAP SD Certification (good to have)
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🔹 Soft Skills
- Strong analytical and troubleshooting skills
- Excellent client communication & coordination
- Ability to work under high‑pressure AMS environments
- Good documentation and reporting discipline
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🔹 Key Deliverables (Zensar Expectations)
- ≥95% SLA & KPI adherence
- Quick resolution of EDI/IDoc failures
- Minimal disruption to production-critical automotive processes
- High CSAT (Customer Satisfaction Score)
- Audit‑ready documentation