About this role
At Alpha Bank we are shaping the future of banking in Greece.
Through our large-scale Transformation Program, we are changing the way we operate, the way we deliver results and the way we service our Customers.
- We understand our Customers’ needs and design experiences around them.
- We work in partnership and invite diversity of skills and perspectives.
- We are forward-thinking and drive continuous improvement.
- We make things happen; we execute quickly and focus on what is essential.
If you are a change enthusiast who sets ambitious goals and works with a sense of purpose, we want to get to know you!
Join our team #AlphaBank
#WeAreAlpha #EnablingProgress #AlphaCulture #ValuesThatLead #OneTeamOnePurpose
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Purpose
As a Customer Service Officer in the Shipping Service Centre, you are responsible for the proper service of the customers of the Bank ensuring flowless execution of the Branch operations.
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What you will be doing
- Ensure compliance with internal policies, procedures and the applicable regulatory framework.
- Participate in the execution of daily transactions and in the cash reconciliation to minimize the possibility of error.
- Assist in the adjustment of the teller cash limits, according to the needs of the Branch in consultation with the Customer Service Manager.
- Create reports on the overall customer satisfaction and submit them to the branch management.
- Assist in the proper operation of safe deposit boxes.
- Support document management and filing needs.
- Deal with various administration and control tasks.
- Communicate proactively with customers to inform about Bank’s products, services and special offers
What you need to have
- University degree in Economics, Business Administration, Finance, STEM fields, or related discipline.
- Strong communication and interpersonal skills.
- Customer-centric mindset with a genuine interest in people and service excellence.
- Willingness to learn, develop, and obtain professional banking certifications.
- Previous experience in Customer service or sales will be considered an asset.
- Very good command of MS Office and digital tools.
- Excellent command of the English language, both written and spoken.
What we offer
It’s all about our people. At Alpha Bank, you will enjoy:
- A friendly and collaborative working environment that supports taking initiative and action
- A culture that centers around learning and continuous development and encourages everyone to bring their best self to work
- The opportunity to challenge your thinking through your participation in complex tasks and transformation projects
- Being part of a large organization with a leading role in the Greek economy and a strong presence in the community
- Flexible working options
- A competitive salary and benefits
All applications will be acknowledged and treated in utmost confidence.