SAP IS-U Device Management

Accountabilities

- Provide end-to-end functional support for SAP IS-U Device Management and, where applicable, FICA, including configuration, enhancements, troubleshooting, and production support.

- Manage Device Management processes such as device installation, removal, replacement, technical master data, device categories, and installation structures.

- Configure and support meter reading units, meter reading orders, scheduling, data uploads and downloads, validation, estimation, and plausibility processing.

- Support register-based, interval, and AMI/smart-meter data processing, including MDUS/MDM integrations where applicable.

- Ensure effective integration between Device Management, Billing, Rate Determination, FICA, and related utility processes.

- Analyze production incidents, conduct root-cause analysis, and implement sustainable solutions for recurring issues.

- Prepare functional specifications for custom developments, including BAPIs, user exits, and enhancements, and coordinate implementation with ABAP teams.

- Support mass activities, background jobs, performance tuning, patches, upgrades, and other system improvements.

- Participate in unit, integration, UAT, regression, and production-validation testing.

- Collaborate with Billing, MDM, FI, Device Management, technical, and business teams to resolve cross-functional issues.

- Support regulatory, statutory, billing, metering, and reporting requirements relevant to energy and utility operations.

- Maintain configuration records, functional documentation, process guides, and knowledge repositories.

- Provide knowledge transfer and mentoring to junior consultants and team members.

- Coordinate effectively with onshore stakeholders while adhering to SLA, ITIL, and offshore delivery processes.

Requirements

- 10+ years of overall SAP experience, including approximately 6–8+ years of hands-on experience with SAP IS-U FICA and/or Device Management.

- Strong functional expertise in SAP IS-U Device Management/EDM; experience with FICA across both areas is an advantage.

- Prior experience in power generation, power distribution, energy, metering, or utilities environments is highly desirable.

- Strong knowledge of Device Management processes, including installation structures, device categories, meter reading units, MRO processing, reading results, estimation, and plausibility checks.

- Good understanding of SAP IS-U Billing, Rate Determination, Device Management, FICA, and end-to-end meter-to-cash processes.

- Experience with AMI, smart metering, interval data, MDUS, or MDM systems is advantageous.

- Experience with incident and problem-management platforms such as ServiceNow or SAP Solution Manager.

- Strong understanding of background jobs, mass processing, performance optimization, and enterprise production support.

- Exposure to S/4HANA Utilities, SAP BRIM, Convergent Invoicing/Charging, or modern utility architectures is preferred.

- SAP IS-U or FICA certification is an advantage.

- Experience supporting global energy and utility clients is desirable.

- Strong analytical, troubleshooting, and root-cause analysis capabilities.

- Excellent communication and stakeholder-management skills, with the ability to collaborate effectively across onshore and offshore teams.

- Strong documentation, presentation, knowledge-transfer, and collaboration skills.

- Ability to work independently with minimal supervision while managing multiple priorities and support requirements.

- Good understanding of ITIL-based support processes, SLAs, and enterprise application operations.

- Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, Business, or a related discipline, or equivalent professional experience.

Benefits

- Compensation: INR 5–30 LPA, depending on experience, expertise, and overall fit.

- Work arrangement: Fully remote position based in India, with the role specifically listed for candidates in Tamil Nadu.

- Employment: Full-time opportunity.

- Career exposure: Work on enterprise SAP IS-U programs supporting energy and utilities processes.

- Technology exposure: Opportunity to work across SAP IS-U Device Management, FICA, Billing, Rate Determination, AMI/MDM, and related utility technologies.

- Professional development: Knowledge-sharing and mentoring opportunities within distributed SAP delivery teams.

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