About this role
- Client Management – establish self as a valued partner and work closely to achieve goals defined
- Independently handle all client escalations and lead mitigation steps to prevent future escalations
- Help knowledge management endeavour by sharing process knowledge and best practices within the teams
- Lead various quality initiatives across processes managed
- Responsible for Business continuity, transformation and various audits
- Good understanding of Asset Servicing Life Cycle.
- Experience in announcement scrubbing, dividend processing, Claims processing, managing meeting events, reconciliation of breaks related to Corporate Actions.
- Should be well versed with all event types. Mandatory, Mandatory with Choice and Voluntary events.
- Should be aware of all critical dates in an event such as Ex-date, record date, pay date, deadline date.
- Should be aware of risk in corporate action process i.e. regulatory, financial and reputational risks – impact of delayed/incorrect processing.
- Knowledge of SWIFT messages used in Asset Services
- Should be aware of regulatory requirements such as Client Money disclosure, Shareholders Rights directive (SRD)
- Strong capabilities in MS Office Tools.
- Preferred experience with data visualization and data analytics tools
- Ability to work under pressure and handle multiple priorities
- Excellent presentation and communication skills (written and verbal)
- Ability to work with teams across time-zones and cultures
- Organized, detail oriented, flexible, self-starter & highly motivated
- Should be able to act fast and decisively when dealing with critical situations
- Good with numbers and ability to derive information from data
- Excellent multi-tasking and creative problem solving