About this role
Program: Rentokil BLI Name: Canada Collections Terminix Designation: Analyst and Senior Analyst depending on the experience No of Head Count (s): 1 New Hires/Replacement Hires (HC) by Designation Billable Billed /Unbilled / BU / OPS Bench Billable SFDC ID for Billed New Opportunity Reasons to hire Unbilled / Bench City / Location: Muntinlupa City, Alabang Standardized skillset: [Refer attached excel] see attached Shift (APJ / EMEA / US / Any combination): US Reporting Manager : Jan Eddel Suarez Educational Background: College Graduate Experience Required: 2 years Job Description: Portfolio Management & Collections
Active outreach (phone, email, portals) to commercial and residential clients regarding past-due invoices.
Build and execute structured collection strategies for key, high-value, or high-risk accounts.
Negotiate extended payment terms, settlement offers, or payment plans in accordance with corporate credit guidelines and approval matrixes.
Financial Analysis & Reporting
Perform aging portfolio analyses (30/60/90+ days) to identify trends, risks, and systemic payment bottlenecks.
Monitor key performance metrics including DSO (Days Sales Outstanding), cash collection targets, and bad debt reserves.
Prepare weekly and monthly credit & collections reports for regional finance leadership.
Dispute Resolution & Cross-Functional Collaboration
Partner closely with local Branch Managers, Sales Representatives, and Customer Operations to resolve customer disputes, billing errors, or service-related holds swiftly.
Coordinate credit hold releases, service suspensions, or account terminations for non-paying customers following internal policies.
Process Optimization & Governance
Ensure strict adherence to Rentokil Initial’s global credit management guidelines, local legal regulations, and audit compliance requirements. Client Approval mail: see attachment Comments 1 Bench Resource to cover for shrinkage in Ambius Team Preferred Start date: (induction date) 17-Aug-26 Collaborators: Richelle Pascual, Atilano Sabulao, Waseem Khan Workplace: WFM, WIO, Hybrid WIO