About this role
Role Overview
As a Marketing Intern with the EPOS Rewards team, you will support the onboarding and success of SME merchants on our WhatsApp-integrated customer loyalty platform. EPOS Rewards helps businesses attract, engage, and retain customers.
This internship requires your presence at our office in Singapore. Work-from-home arrangements are not available.
Key Responsibilities
Marketing, Market Research, and Design Support
- Design creative assets, conducting CRM market research to provide industry insights for Rewards implementations, and support marketing campaign execution for those implementations.
- Gain valuable exposure supporting marketing campaigns and design requirements for EPOS Rewards merchants’ peak retail season, spanning the year-end holiday season, Christmas, New Year, Chinese Lunar New Year, Valentine's Day, etc.
Campaign Operations & Merchant Success
- Monitor campaign performance metrics (open rates, click rates, redemption rates, repeat visits) and share actionable insights with merchants
- Prepare simple performance reports to demonstrate ROI to merchant clients
- Proactively identify and resolve merchant issues to drive retention and satisfaction
Product Management and Technical Support
- Assist in product management-related tasks, including testing for feature release, conducting user research, contributing to drafting of product tasks
- Support EPOS Rewards merchants in technical support, including liaising with internal stakeholders to solve issues
Merchant Onboarding & Solution Delivery
- Manage end-to-end onboarding of SME merchants onto EPOS Rewards
- Configure loyalty programme settings in line with each merchant's business needs
- Coordinate with internal technical and sales teams to ensure timely, smooth go-lives
Product & Market Collaboration
- Gather and synthesise merchant feedback to surface product improvement opportunities to the technical team
- Assist in documenting new feature requirements and validating product changes with merchants
Operations & Process Improvement
- Build and maintain SOPs, onboarding guides, and training materials for merchants and internal teams
- Translation support for merchant onboarding and campaign execution
- Support data processing, reporting, and general administrative tasks
- Tasks supporting business requirements, as assigned