About this role
Role and Responsibilities
• Prepare and update reporting packs, trackers, dashboards, and skeleton packs for Monthly Business Reviews (MBRs), ensuring data accuracy and relevance; gather necessary inputs from PLs & departments.
• Support recruitment activities by sharing updates such as recruitment process reminders and assisting with induction coordination.
• Maintain and update pipeline sales insight reports, track progress, and provide detailed analysis to support decision-making.
• Ensure timely submission and accuracy of timesheets; chase missing timesheets and resolve discrepancies to maintain compliance. Track completion of mandatory training, report compliance to management, and assist in implementing strategies to improve engagement.
• Support debt recovery efforts by following up on outstanding items in collaboration with Performance Leaders and finance teams.
• Create and share updates such as win-flash notifications; actively follow up on large opportunities, significant wins, and losses to ensure timely updates for monthly meetings.
• Coordinate meetings and training sessions, including agendas, logistics, and follow-ups, to ensure smooth execution.
• Support the development and implementation of apprentice rotation schedules, monitor progress, and liaise with department managers to facilitate smooth transitions.
• Execute ad-hoc data analysis and reporting tasks to support client engagements and internal projects, ensuring accuracy and timely delivery.
• Take on additional tasks and projects as assigned by Performance Leaders.
• Knowledge of Profinda system would be an added advantage.
• Offer insights during team meetings to enhance performance and client experience through process excellence and innovation.
• Provide support for document processing tasks and maintain workflow accuracy in line with service standards.
Education / professional qualifications
• Education : BBA/BCom/Any Graduate Degree from Tier 1/2 College • Prior Experience: 0 -6 months relevant experience within Administrative Services or a similar process in leading MNC.