About this role
Position Title: Teller Supervisor
Reports To: Senior Branch Manager
Responsibilities:
- Coaching the Teller staff to capitalize on cross-selling opportunities, and the process of referring customers to other areas of the bank to deepen customer relationships and strengthen internal partnerships.
- Maintaining knowledge and educating team on all products, services, technology and policies.
- Managing the operations of the Teller line and ensuring adherence to all operations, security, risk and regulatory policies and procedures.
- Pursues personal development of skills and knowledge necessary for this position.
- Assists with hiring, supervising, motivating, , and communicating with Teller
- Deals with customer correspondence, complaints and inquiries.
- May manage a Teller line as the only Supervisor, or may operate as a larger team in multiple locations.
- Provide operational assistance to the Branch Manager, Branch Officer, Senior Branch Manager, or Regional Branch Manager.
- Operate a Teller drawer. Understand how to process deposits, withdrawals, take loan payments, and how to examine checks for proper acceptance within established procedures.
- Assist customer with opening new accounts, as needed.
- Leader and role model to the Teller line.
- Other duties as assigned.
Qualifications:
- Understanding of Teller processes and new account concepts
- Shows an insight and interest into continued development of their banking career
- Displays leadership and effectively works with others
- Ability to work independently with little oversight
- Comfortable leading staff
Education/Experience
- Two years of banking required
- High School Diploma is required
- Associates degree or higher preferred
Skills
- Effective communication ability both verbal and written
- Ability to multi-task in a fast-paced environment
- Basic understanding of Microsoft products - Word, Outlook, and Excel
- Positive, enthusiastic, and outgoing personality
- Ability to problem solve and find solutions
- Highly develop commitment to customer satisfaction
Isabella Bank is an AA/EEO employer.