Technical Training Coordinator - Solon, OH

Job Overview

The Technical Training Coordinator conducts Aclara training courses through electronic and classroom delivery at Aclara, at customer sites, and through online venues. The Technical Training Coordinator works with Technical Publications, Technical Support, and other Aclara departments to develop new training material for review by others and update existing material, and participates in the continuous improvement process with the rest of the training team to provide outstanding training experiences for Aclara customers and employees. The Technical Training Coordinator must keep up to date with all new Aclara products and deliver all courses using existing training materials.

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A Day In The Life

Essential Functions:

- Conduct Aclara training classes whether in a classroom setting at a client site, in the dedicated classroom in our Solon, OH, facility, or online via webinars

- Create or assist with the creation of training objectives and agendas

- Develop online courses and review online courses developed by teammates

- Develop and deliver training classes for employee knowledge and development

- Achieve expert trainer status on all products in assigned subject area; must be able to answer common questions from training participants completely and accurately

- Meet the standards set for quality, productivity, and conduct

- Help organize and maintain the training rooms and equipment needed; ensure attendees have everything needed for classroom training, including food and beverages, a clean room, working equipment, supplemental material like manuals, etc.

- Provide all pre-and-post training activities with students, including but not limited to working with students to prepare for the training and following up with students to ensure all training needs were met, documentation was delivered, and questions were answered

- Create job aids and knowledge articles for customer reference

- Document provided training for record keeping

Additional Responsibilities:

- Assist in developing new training material and revising existing training material as new hardware, software, and firmware products evolve or are introduced; or as new projects arise

What will help you thrive in this role?

Knowledge/Skills/Abilities:

REQUIRED:

- Bachelor’s degree or five years of experience in a utility-related field, technical training or adult learning in lieu of degree

- Three years of experience effectively gathering information from technical personnel and translating it into easy-to-understand information suitable for end-user adult learning

- Ability to communicate effectively verbally and in writing, including excellent presentation skills, and interpersonal (customer relations) skills

- Proficiency in MS Word, MS Outlook, MS Teams, MS PowerPoint, basic computer application skills such as file storage and file sharing, and eLearning creation, preferably Articulate Storyline or Rise

- The ability to learn new hardware and software quickly

- Manage multiple projects, track and document projects, work independently as well as on a team, and demonstrate attention to detail

- Demonstrate exceptional customer service skills and diligence in follow-up

- Ability to travel up to 60% throughout the year, as needed

PREFERRED:

- Bachelor’s degree in adult education, instructional design, or utility-related field or five years of experience in a utility-related field, technical training or adult education in lieu of degree

- Experience in the utility industry

- Experience in adult learning methodologies, instructional design theories and best practices, simulation development, certification programs, e-learning development, levels of evaluation, training media skills, etc.

Physical Demands:

- Ability to lift 50 lbs.

- Frequent sitting or standing

- Ability to conduct training in the field on rough terrain and/or inclement weather.

Hubbell Incorporated

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

Hubbell Utility Solutions

Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications. HUS provides the critical components that allow the grid to reliably transmit and distribute energy, as well as the communications and controls technologies to make the grid smarter and more flexible.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.