TENANT RELATIONS AND FACILITY SECURITY MANAGER

Requisition No: 881602

Agency: Department of Transportation

Working Title: TENANT RELATIONS AND FACILITY SECURITY MANAGER

Pay Plan: SES

Position Number: 55000847

Salary: $62,659.03 - $81,088.15

Posting Closing Date: 09/28/2026

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STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION

TENANT RELATIONS AND FACILITY SECURITY MANAGER

919 / SUPPORT SERVICES OFFICE

OPEN COMPETITIVE

SELECT EXEMPT

CONTACT PERSON: Ken Revell

CONTACT PHONE NUMBER: (850) 414-4100

CONTACT EMAIL ADDRESS: [email protected]

HIRING SALARY RANGE: $2,409.96 - $3,118.78/biweekly range / $62,659.03 - $81,088.15/annual range

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.

To ensure honesty and transparency, all applicants must provide their own work. Unless explicitly requested, the use of Artificial Intelligence (AI) tools to assist with qualifying questions, work samples, or interviews is strictly prohibited, and any breach of this requirement will lead to the applicant being removed from consideration.

Candidates must be United States (U.S.) citizens or lawfully authorized alien workers. Visa sponsorship is not available.

Our Mission

The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.

Our Vision

As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.

The Work You Will Do:

Tenant Relations and Facility Security Manager / Support Services Office

Supervise staff responsible for safety, security, hospitality, and front desk operations, ensuring adherence to all protocols and procedures. Oversee visitor check in, badging, parking permits, customer service, and recordkeeping.

Manage security cameras, access control systems, badge inventory, and electronic security and fire alarm systems, including related contracts, maintenance, and upgrades. Coordinate safety inspections, evacuation teams, emergency response training, and accident investigations.

Serve as the main contact for tenant needs and facility issues. Manage budgets, payments, and financial tracking for multiple FDOT facilities, maintain records, and prepare required reports.

The Difference You Will Make:

Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication.

How You Will Grow:

FDOT encourages our team members to grow through engagement, empowerment, training, and professional development. Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses.

Where You Will Work:

Florida Department of Transportation

Office of Administration

605 Suwannee St.

Tallahassee, FL 32399

Annual Salary Range:

$62,659.03 - $81,088.15

Your Specific Responsibilities:

Manages the Guest Services and Security section. Supervises employees spending the majority of the time communicating with, motivating, training, planning, and directing employee's work. Has the authority to effectively recommend the hiring, transferring, suspension, layoff, recalls, promotions, dishcarges, rewards, or disciplinary action for subordinate employees. Supervise staff responsible for safety, security, hospitality, and front desk operations. Ensure staff compliance with safety and security protocols and internal procedures.

Oversee front desk standardized visitor check-in and badging procedures in compliance with FDOT. Monitor front desk activities, including visitor acess control and reception duties, ensuring accuracy and professionalism in all records and interactions. Oversee issuance and maintenance of parking permits for Central Office personnel and visitors. Serve as the main point of contact for all visitors’ inquiries and issue resolution. Maintain accurate visitor logs, incident reports, and service records in a confidential and organized manner. Generate reports on guest traffic, service performance, and compliance metrics. Ensure adherence to visitor access and security policies, including screening, escorting, and emergency response protocols. Manage hospitality, reception staffing, and equipment maintenance contracts to ensure continuous, high-quality service delivery. Serving as the primary contract manager and works directly with contractors for system maintenance, repair, and upgrades. Conduct daily reviews of security cameras, video footage, and access control systems to identify and address operational or safety issues. Manage the issuance, tracking, and inventory of security badges for access control.

Manage, monitor, and enforce electronic security and fire alarm systems for assigned facilities. Oversee contract terms and conditions related to safety, security, and fire alarm systems. Oversee the purchase and maintenance of all access control equipment, supplies, and related systems.

Serve as the Safety Coordinator for the Support Services Office for fire and evacuations team. Coordinate quarterly and semi-annual evacuation team meetings, maintain mobility-impaired rosters, and conduct safety drills. Conduct safety training and emergency response sessions quarterly for Support Services Office. Perform regular safety evaluations and inspections of the Central Office Facilities in accordance with State Fire Marshal and DOT Safety Office requirements. Lead accident investigations, prepare reports, and address root causes to prevent recurrence. Coordinate quarterly and semi-annual evacuation team meetings and conduct safety drills. Maintain safety records and ensure staff familiarity with emergency response procedures, including bomb threats, fire alarms, and active shooter response.

Manage the monthly operating budget, including invoices, encumbrances, and financial transactions through MyFlorida, FACTS, CFM, and FLAIR systems. Oversee payments and financial tracking for security and fire systems contracts, maintenance services, and facility-related projects. Monitor and manage expenses related to the Burns Building, Barry Building, Johnson Building, and Springhill Facility. Compile data analyses for security monitoring, access control, and video recovery. Maintain records retention and submit regular reports in accordance with state and agency guidelines.

The Successful Candidate will have the following required Knowledge, Skills, and Abilities:

Knowledge of:

- Knowledge of building security, automated security systems, and security operating standards.

- Knowledge of state government policies, safety standards, and emergency management protocols.

- Knowledge of contract management practices and procedures.

Skills in:

- Skilled in providing exceptional customer service.

- Skilled in conflict resolution, team management, and leading organizational change.

- Skilled in exceptional attention to detail and strong organizational skills.

- Skilled in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and in using State of Florida purchasing and procurement systems (MyFlorida, FACTS, FLAIR).

- Skilled in access control systems, video surveillance, and fire/security systems. Knowledge of building security, automated security systems, and security operating standards.

Ability to:

- Ability to communicate effectively both verbally communication and in writing.

- Ability to prioritize, multitask, and adapt to changing work demands.

- Ability to supervise and effectively train employees.

- Ability to establish and maintain effective working relationships with internal and external contractors.

- Ability to develop and implement policies and procedures.

- Ability to conduct monthly security and compliance audits.

- Ability to manage contracts, budgets, and vendor relationships effectively.

- Ability to collect, evaluate, and analyze data to develop alternative recommendations.

The State’s total compensation package for employees features a highly competitive set of employee benefits including:

- Health insurance (over 90% employer paid)

- $25,000 life insurance policy (100% employer paid)

- Dental, vision and supplemental insurances

- State of Florida retirement package

- 10 paid holidays a year

- Generous vacation and sick leave

- Career advancement opportunities

- Tuition waiver for public college courses

- A variety of training opportunities

- Employee Assistance Program (EAP)

For additional benefit information available to State of Florida employees, visit: https://www.mybenefits.myflorida.com/

SPECIAL REQUIREMENTS: You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES. QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY. In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities. Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided. Please contact the Florida Department of Transportation’s Human Resources Office at (850) 414-5300 for assistance.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.