Customs Brokerage Manager

Job Title: Customs Brokerage Manager Job Description
The Customs Brokerage Manager is responsible for leading and overseeing all aspects of U.S. import customs brokerage and import operations. This role will manage daily import activity, ensure regulatory compliance, maintain strong customer relationships, and lead a high-performing team.
Responsibilities
- Lead daily customs brokerage and air/ocean import operations, ensuring timely and accurate customs clearance and shipment handling.
- Oversee import entry writing, classification, valuation, documentation, billing, and post-entry activities.
- Ensure compliance with CBP regulations, PGA requirements, customer SOPs, and company policies.
- Serve as the escalation point for complex customs, import, operational, and customer issues.
- Manage customer relationships and support customer retention and business growth.
- Monitor department productivity, service levels, profitability, and operational performance.
- Identify and implement process improvements to increase efficiency, accuracy, and compliance.
- Hire, train, coach, and develop team members while managing performance and staffing needs.
- Work closely with carriers, customers, and internal teams to ensure smooth import operations.
- Stay current on changes to U.S. customs regulations, tariffs, and government agency updates.
Essential Skills
- Licensed Customs Broker (LCB)
- Bachelor’s degree in Logistics, Supply Chain, International Business, or related field
- 5+ years of U.S. customs brokerage and import operations experience
- Supervisory or management experience in customs brokerage and/or import operations
- Strong knowledge of CBP regulations, HTS classification, valuation, country of origin, and PGA requirements
- Strong experience with air and ocean imports and entry writing
- Experience managing departmental budgets, profitability, and business growth
- Excellent customer service, communication, organizational, and problem-solving skills
- Proficiency in Microsoft Office, including Outlook, Word, and Excel
Additional Skills & Qualifications
- CCS certification, preferred
- CargoWise experience, highly preferred
Work Environment
This position is fully onsite, working in a cubicle. The company offers a family environment where dedicated employees can make an impact on the customer experience. It is a leading full-service logistics provider with more than 10 facilities in the U.S. and 3 in Asia. Employees benefit from competitive compensation, robust benefits, and a supportive work culture.
Job Type & Location
This is a Permanent position based out of Memphis, TN.
Pay and Benefits
The pay range for this position is $120000.00 - $150000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. The candidate will receive a review of company benefits once they are in the offer stage of the process.
Workplace Type
This is a fully onsite position in Memphis,TN.
Application Deadline
This position is anticipated to close on Oct 5, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.