Order Management Specialist

The Order Management Specialist is responsible for managing end-to-end order fulfillment activities, ensuring accurate order processing, procurement and logistics coordination, invoicing, and cash collection support. The role requires strong stakeholder management, operational excellence, and collaboration across cross-functional teams to ensure seamless delivery and customer satisfaction.

Must Have:

- Bachelor's or Master degree with 5+ years of experience in Order Management, Supply Chain Operations, Customer Operations, Procurement, or a related operational environment.
- Understanding of order-to-cash (O2C) processes, including order processing, invoicing, logistics coordination, and customer billing.
- Proficiency in ERP platforms (SAP preferred) and Microsoft Office tools, with strong analytical and problem-solving capabilities.
- Experience working in a global shared services, telecommunications, or technology-driven organization.
- Exposure to process improvement methodologies such as Lean, Six Sigma, or continuous improvement frameworks.
- Stakeholder management skills with experience collaborating across multicultural and cross-functional teams.

It would be nice if you also have:

- Knowledge of international trade documentation, Letters of Credit (LC), import/export processes, and transportation management.