Coordinator, Commercial Learning Content

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Coordinator, Commercial Learning Content

The Coordinator, Commercial Learning Content contributes to the Commercial Enablement Team by developing and sustaining learning content that supports the delivery of our commercial strategy across property and corporate teams. Working with subject matter experts (SMEs), business stakeholders, and external vendors, this role translates business needs into engaging, practical learning experiences and change assets. The role works closely with the Coordinator, Commercial Learning Delivery to support learning delivery, learner experience, and post-launch evaluation. Reporting to the Manager, Commercial Capabilities, the role contributes to the execution and evolution of the Capabilities Strategy and Roadmap, with a focus on high-quality learning content, continuous improvement, and business impact.

The Coordinator, Commercial Learning Content brings a strong foundation in instructional design and adult learning, with the ability to translate business requirements into clear, engaging, and practical learning solutions across multiple formats. The role requires strong project management, organizational, communication, and stakeholder management skills, along with high attention to detail and a commitment to quality and timelines. Proficiency with modern eLearning authoring tools, LMS platforms, and Microsoft Office is required.

What You’ll Be Doing:

Learning Content Development

- Collaborate with Subject Matter Experts (SMEs) and external partners to translate field- and corporate- level business needs into structured learning paths and instructional design artifacts (e.g., objectives, storyboards).
- Lead end-to-end development of high-quality learning and performance-support content across multiple modalities, including eLearning, virtual and live learning materials, job aids, onboarding, and career pathing resources.
- Apply adult learning and instructional design principles to ensure content is engaging, practical, and supports on-the-job application.
- Coordinate content reviews, pilots, and testing cycles, incorporating feedback to strengthen learning quality and effectiveness prior to launch.
- Lead project management for learning content development workstreams, including vendor and SME coordination, governance, and invoicing.
- Evolve and improve learning content on an ongoing basis using feedback, engagement insights, and business input to maximize and sustain impact.

Learning Delivery & Improvement

- Partner with the Coordinator, Commercial Learning Delivery to publish and sustain learning content on FS Learning, ensuring correct configuration, versioning, and a seamless learner experience.
- Partner with the Coordinator, Commercial Learning Delivery to ensure content is marketed, scheduled, and delivered on schedule.
- Partner with the Coordinator, Commercial Learning Delivery to provide learner guidance and help troubleshoot LMS or content access issues.
- Partner with the Coordinator, Commercial Learning Delivery to support reporting / insights to assess engagement and inform content improvements.
- Collaborate with the Manager, Commercial Capabilities Delivery to assess evolving business needs and identify opportunities to enhance the Capabilities Strategy and Roadmap.

Change Enablement Content Development

- Support the development of enablement assets for field and corporate change initiatives, including written communications, SOPs, FAQs, training presentations, roll-out toolkits, and leadership messaging guides.
- Collaborate with the Manager, Commercial Capabilities Delivery to package content for coordinated rollout in alignment with the overall change strategy.

What You Bring:

- Post-secondary degree; Instructional design certification preferred.
- 3–5 years of progressive experience developing learning content across live, virtual, and written formats.
- Experience with learning content authoring and LMS tools is required.
- Familiarity with Articulate (Rise 360) and Docebo is an asset.
- Hospitality or travel industry experience is an asset but not required.
- Structured and analytical thinker with strong problem-solving skills
- Excellent time management, project coordination, and organizational skills
- Stakeholder engagement and management across diverse audiences
- Instructional design fundamentals
- Adult learning fundamentals
- Learning content development across live, virtual, and written formats
- Ability to create practical job aids, toolkits, and communications to support adoption
- Experience using eLearning authoring tools; familiarity with Articulate (Rise 360), Docebo, or similar tools is an asset
- Basic LMS publishing and administration skills; Docebo knowledge is an asset
- Strong Microsoft Office skills, including Email, PowerPoint, Word, and Excel
- Awareness of emerging L&D technologies, with an understanding of responsible AI application to improve efficiency
- Basic change management capabilities

Key Skills/Who You Are:

- Very strong attention to detail.
- Strong communication and coordination skills.
- Strong planning and organizational skills.
- Proven ability to problem solve.
- Possesses maturity, humility, and situational sensitivity; able to manage conflict constructively.
- Works effectively in situations where information is ambiguous and adapts approaches as required.
- Exhibits organizational intelligence with a one-team mentality.
- Ability to handle competing priorities and re-prioritize as required.
- Strong interpersonal skills with ability to effectively engage leaders and team members across the organization.
- Possesses a continuous improvement mindset and takes personal responsibility and ownership.
- Takes initiative, asking for support when needed.

Annual Base Salary Range: $60,000 – $75,000 CAD + additional rewards as part of the total compensation package.

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.