Catering Coordinator

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Four Seasons Resort Orlando at Walt Disney World Resort, is the leading luxury resort in Central Florida. We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.

Join our   AAA F ive   D iamond property in   Central Florida !

The   Opportunity :

Catering   Coordinator

Who We Look For:

Responsible for providing administrative   and sales   support to the Catering Managers and Director   while being familiar with all aspects of the catering planning process. Assist in the organizing of social and corporate events and act as a liaison with the resort’s Department and Division Heads in planning internal Four Seasons meetings. Provide back up support to the Conference Services Team,   in particular in   the absence of the Conference Services   Coordinator.

Essential Functions :

- Receive , qualify and   assign   incoming telephone   leads   in accordance with Four Seasons Standards
- Receive other incoming phone calls and   assist with overflow calls for Sales & Marketing, Food & Beverage, and Executive Office.
- Receive and assign catering leads via the other lead generating sources.

- In the absence of Catering Management, assist clients and seek out solutions to requests in a friendly, caring and helpful manner.
- Prepare accurate catering proposals and contracts , using Golden, MS Word and Adobe PDF .
- Prepare all collateral , gifting   and   function rooms for incoming site inspections.
- Answer client correspondence as needed by Catering Sales Team to provide sales support.
- Prepare   accurate written correspondence including   emails,   invoices, rooming lists , banquet event   orders , schedule of events, printed   menus   using   MS Word   or Publisher ,   Golden , and   Outlook .

- Maintain   Golden   accounts, including   deposit schedules , creating and updating bookings, manipulating events in the function diary and the preparation of Banquet Event Orders.
- Facilitate   all aspects of internal events .
- Complete   distribution of Catering correspondence to the resort operating departments as required.
- Reserve, order and reconfirm rental items, as directed by the Catering Sales Team.
- Collect, process and pay invoices.

- Maintain   the various Catering file systems, both electronic and paper, including Account Files.
- Operate   a variety of electronic and manual office resources, including but not limited to laser printers, multi-function copy machines, fax machines, Vocera.
- Comply   with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and Planning Committee.
- Respond   according to the crisis management plan to any resort emergency or safety situation.    
Comply   with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in   EmPact .
- Periodically   assist with front of house operations including greeting and directing guests, staffing hospitality desks, and working with Banquets during crunch times.

- Perform   other tasks or projects as assigned by hotel management.
- Maintain   an inventory of all standard department supplies and printed collateral materials, including but not limited to Catering wedding packets, special menu cards, amenity cards.
- Perform   all tasks in the absence of the Conference Services Assistant or Delphi Key Operator distribution tasks.
- Participate   in scheduled departmental and administrative meetings as requested.

Knowledge and Skills:

Education :

College education   preferred

Experience   Pre-Requisite :    
A minimum of 2 + years of p revious hotel / resort   experience required.   Candidates without this experience will not be considered.     * F&B , catering   or   sales experience   with administrative   skills strongly   preferred.

Skills and   Abilities :      
Excellent reading, writing & oral proficiency in the English language.                 
Exceptional   organizational skills.         
Attention to detail.             
Ability to multitask   while staying focused on all   details.  
Must be able to type 40 wpm.  
Required clerical responsibilities   include t yping, filing,   scanning , photocopying.  
Able to handle a large volume of telephone calls in an efficient and courteous manner.  
Proficient in MS Word, Excel, Internet,   Outlook , and   ability to learn   Golden Sales & Catering   ( ie .   Delphi) .  
Food and Beverage knowledge is a plus.  
Work well under pressure, requires multitasking and being a team player.  
S trategic thinker.

Comprehensive Benefits

- Energizing Employee Culture where you are encouraged to be your true self!
- Comprehensive learning and development programs to help you master your craft.

- Inclusive and diverse employee engagement events all year-round.
- Exclusive discount and travel programs with Four Seasons
- Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)
- And so much more!

Four Seasons Hotels & Resorts, Employer of Choice

“The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture.  It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal