CE - System Engineer

System Engineer is responsible for servicing customers, both onsite & remotely. Including implementation, customization, integration, support, optimization of Information Management and Digital Transformation, and troubleshooting Canon related applications, such as Printing & Document Management Systems. The role focuses on document capture, intelligent document processing (OCR/AI), enterprise content management, document archiving, workflow automation, digital signatures, print management, and integration with business applications. The engineer will work closely with customers during pre-sales, project implementation, training, and post-sales support to ensure successful solution deployment and customer satisfaction.

The position plays a key role in expanding Canon's professional services capabilities and supporting the growth of software and recurring services revenue.

Must have/be:

- Bachelor’s degree in computer science or a related field (or the equivalent)
- 5 or more years of experience in related IT position (consulting experience a plus)
- Demonstrates proficiency in a variety of hardware & software & expertise in a variety of the IT industry’s concepts, practices & procedures
- Experience implementing and supporting enterprise software solutions in customer environments.
- Strong understanding of Microsoft Windows Server environments (2016/2019/2022 and later).
- Experience with Active Directory, Group Policy, DNS, DHCP, LDAP and authentication services.
- Strong knowledge of TCP/IP networking, SMTP, SSL/TLS, SNMP and network troubleshooting.
- Experience with Microsoft SQL Server installation, administration, backup and troubleshooting.
- Experience with virtualization technologies such as VMware and Hyper-V.
- Experience with Microsoft 365 and cloud-related technologies.
- Experience implementing Print Management Solutions.
- Experience implementing Document Management or Enterprise Content Management Solutions.
- Strong analytical and problem-solving skills.
- Strong customer-facing communication and presentation skills.
- Ability to work independently and manage multiple projects simultaneously.
- Valid GCC driving license.

Preferred Technical Experience

Print Management Solutions

- uniFLOW
- uniFLOW Online
- PaperCut MF
- PaperCut Hive
- SafeQ
- Equitrac

Information Management Solutions

- Therefore™
- Therefore Capture
- Kofax / Tungsten Automation
- ABBYY FlexiCapture
- DocuWare
- M-Files
- OpenText
- Laserfiche

Workflow & Automation

- Microsoft Power Automate
- Nintex
- SharePoint Online
- Power Platform

Digital Signature Platforms

- Adobe Sign
- DocuSign
- SigniFlow

Scripting & Integration Skills

- Experience with PowerShell scripting.
- Knowledge of Python, JavaScript or similar scripting languages.
- Experience working with REST APIs and Web Services.
- Understanding of JSON, XML and system integrations.
- Ability to troubleshoot logs, services and application integrations.
- Familiarity with database queries and SQL reporting.

AI & Intelligent Automation

- Exposure to Artificial Intelligence technologies within Information Management environments.
- Experience with Intelligent Document Processing (IDP), document classification and automated data extraction solutions is an advantage.
- Understanding of AI-driven workflow automation and document understanding technologies.

Preferred Certifications

- Microsoft Azure Fundamentals.
- Microsoft Power Platform Fundamentals.
- Microsoft Certified Systems Engineer or equivalent.
- ITIL Foundation.
- uniFLOW Certification.
- PaperCut Certification.
- Therefore Certification.
- ABBYY Certification.
- Kofax / Tungsten Certification.